PRIMARY FUNCTION: Be part of a team of knowledgeable, compassionate, and helpful allies for clients housed at Valor on the Fax and visitors. As Front Desk Attendant, utilize a trauma-informed approach in providing a polite and professional physical presence at the front desk to build trust with the residents and their visitors.
This position will work with the on-site Valor on the Fax team which includes BIAC staff and Brother’s Redevelopment Property Management staff to support residents and Resource Navigators. Valor on the Fax is a 72-unit permanent supportive housing building for persons experiencing homelessness who also have a brain injury or related disability.
This is a part time position with one set shift (Sunday 7:00 AM – 7:00 PM) and potential for additional shifts to cover other team members.
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Screen residents and/or visitors needing entry into the building by checking their ID and answering questions/concerns as needed.
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Elevate questions/concerns to the Resource Navigation team and/or Brother’s Property Management team as appropriate.
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Monitor residents and visitors entering and exiting the property.
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Complete incident book entries and other reports as needed before the end of your shift.
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Ensure the property common areas are clean, safe, and well maintained.
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Understand and implement Visitor Policy
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Ensure visitors enter and exit the building within the time allotted within the house rules.
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Ensure visitors sign in and out.
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Inform residents of visitors’ arrival and ensure that residents escort visitors in and out of the building.
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Ensure residents adhere to house rules and that any lease violations and maintenance issues are escalated in a timely manner.
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Answer the front desk phone and forward calls to the appropriate contact.
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Monitor security cameras to ensure the safety of everyone inside the premises.
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Exercise the right to contact Law Enforcement or the STAR program as appropriate if conflict or medical emergencies arise that cannot be addressed with staff onsite.
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Respond to fire alarms and other natural disaster emergencies as needed. Contact Director of Resident Services or property management to report these types of urgent situations.
Required Qualifications
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Ability to communicate effectively both orally and in writing.
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Possess knowledge and willingness to learn and utilize a trauma informed approach.
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Must be at least 18 years of age.
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Ability to work in a team setting and display clear and professional boundaries.
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Ability to display compassion and respect for people with brain injuries, disabilities, and those experiencing homelessness.
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Ability to deescalate individual and situations when needed.
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Background Check (completed by BIAC)
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Knowledge or experience working with people with cognitive disabilities and/or behavioral health challenges.
Preferred Qualifications
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Bilingual (English and Spanish)
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Knowledge and experience applying person-centered and culturally competent practices in interactions with clients, co-workers, professionals, and other community members.
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Experience interacting with individuals experiencing homelessness.
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Experience interacting with criminal justice-involved individuals.
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Experience with crisis management procedures.