The opportunity:
The Project Coordinator (PC) is responsible for managing the coordination of the packaging/display information flow process, functioning as a liaison between sales, estimating, accounting, production, and the customer.
How you will impact WestRock:
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Work with sales, management and customer on product estimating to produce item specific quotes, documenting accordingly.
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Manage and process customer purchase orders ensuring all data is complete, accurate, documented and tracked for customer fulfillment. Includes customer credit and set-up, pricing, product specifications, order tracking and correspondence for achieving on-time in-full (OTIF) deliveries.
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Manage all inventory (planned or unplanned) to reduce excess aged inventory and control costs
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Manage all quality complaints in the system of record with plant quality manager providing root cause corrective action to customers within standard time allotted
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Process customer/account specific reports, as needed; i.e. open order/status reports, etc.
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Create, facilitate and attend new item meetings as required
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Attend production meetings to ensure order tracking and fulfillment
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Create & facilitate customer and/or plant specific cadence meetings for accounts, as required
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Visit key customer and vendor locations to enhance ongoing business relationships
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Organize and communicate customer feedback relative to company/plant/service performance
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Responsible for continuous education in the areas of new technology, new processes, personal & professional growth
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Provide innovative ideas relative to service, sales, and process/procedures
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Adhere to WestRock values and operating principles
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Other duties as assigned
What you need to succeed:
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High school diploma or GED required; Post-secondary education preferred
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Experience in customer service/account management preferred
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Experience in printing or packaging preferred
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Strong written and oral communication skills required
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Project management, problem solving, and analytical skills
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Excellent organizational & time management skills
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Ability to multitask and complete tasks efficiently and accurately
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Attention to detail and ability to prioritize is essential
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Must be proactive, a self-starter/takes initiative
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Ability to resolve conflicts and develop teamwork
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Personal computer experience and knowledge of Windows applications and Microsoft Office
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Ability to work with cost systems and estimating reports