Job Overview:
Rig Source is seeking a knowledgeable and experienced Parts and Equipment Rental Specialist to join our team. As the Parts and Equipment Rental Specialist, you will be responsible for assisting customers with their parts and equipment rental needs for geotechnical and environmental drilling projects. You will deliver exceptional customer service while ensuring the proper maintenance and servicing of all rental equipment.
Responsibilities:
- Provide exceptional customer service to customers, including answering questions, providing recommendations, and offering solutions for their parts and equipment rental needs.
- Maintain accurate inventory levels of required stock and make recommendations to management about rental equipment needs.
- Perform regular inventory cycle counts to confirm accuracy.
- Maintain a clean, organized, and secured parts room to mitigate loss or damage.
- Inspect rental equipment before and after each rental to ensure it is in excellent working condition and initiate damage billings for customers when excessive wear and tear is present.
- Coordinate equipment pickup and delivery with customers and the operations team.
- Troubleshoot equipment issues and coordinate with the maintenance team for repairs and maintenance.
- Develop and maintain relationships with customers and provide ongoing support throughout their rental period.
- Collaborate with the operations team to ensure timely and efficient equipment delivery and pickup.
- Conduct equipment training and demonstrations for customers as needed.
Requirements:
- High School Diploma or equivalent.
- At least 2-3 years of experience in the geotechnical and environmental drilling industry, specifically in parts and equipment rental.
- Strong knowledge of geotechnical and environmental drilling equipment and parts.
- Excellent customer service and communication skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced, dynamic environment.
- Good computer skills, including proficiency in Microsoft Office and inventory management software.
- Valid driver's license and ability to travel as needed.
- Knowledge of safety protocols and regulations.
Compensation and Benefits:
- Generous, competitive pay based on experience.
- Discretionary Quarterly Bonus Incentive
- Health Insurance, Dental, Vision, and Short-term Disability benefit plans are available.
- 401k retirement plans and Safe Harbor 3% employer salary match
- Life Insurance, AD&D, Long-term disability options available
If you are a knowledgeable and experienced Parts and Equipment Rental Specialist with a passion for geotechnical and environmental drilling equipment, we encourage you to apply for this exciting opportunity at Rig Source.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: In person