To provide exceptional customer service while speedily receiving and sorting donations and t generally aid in the smooth operation of a fast-paced retail store. Position reports to Salvage Outlet Manager and Transportation Supervisor
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Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
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Attend the Donation Drive Thru:
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To represent Goodwill by offering the highest level of customer service at all times.
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Answer the door promptly as soon as the buzzer rings.
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Step outside to politely greet the donor before they get out of their vehicle.
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Unload donations for donor and handle them in a professional manner while bringing them inside and as they are set in the appropriate staging area.
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Be able to refuse unacceptable items politely.
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Keep an accurate tally of Drive Thru customers.
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Sort donations efficiently
- Move full donation gaylords to the proper area.
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Safely help customers move large items to their vehicle as needed.
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Follow the dress code at all times and wear designated identification as provided.
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Maintain Kaizen standards.
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Maintain general good housekeeping and cleanliness of warehouse as required.
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Perform other duties as assigned by Supervisor.
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Securities and Safety:
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Assist in maintaining safety and security of the premises and merchandise.
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Assist in seeking to control pilferage and prevent burglary.
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Assist in eliminating fire hazards and unsafe conditions.
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Assist in conducting emergency drills and instruct workers in fire prevention and safety procedures.
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Maintain a safe working and shopping environment.