Job Title: Customer Service Representative Company: Siemer Heating & Cooling Location: [Schererville, IN]
Siemer Heating & Cooling is seeking a proactive and detail-oriented CSR to join our dynamic team. As an integral part of our company, you will play a vital role in contributing to our mission of Installing Trust in the communities we serve.
Key Responsibilities:
Answer incoming calls & be the first to respond to customers:
Schedule Incoming Jobs: Take incoming calls, schedule service calls and distribute other calls to appropriate departments
Outbound Calling: During slower seasons make outbound calls to customers
Customer Interaction: Engage with customers to ensure satisfaction, facilitate payments, and provide assistance as necessary. Help sending mailers to customers with upcoming visits owed and communicated via text or email to notify them of upcoming visits.
Administrative Duties: Perform various administrative tasks when appropriate.
Team Support: Assist in monitoring dispatch board and technician’s days, assist Dispatcher and Service Manager
Return Customer Calls: Return voicemails or calls from customers in a timely manner.
Qualifications:
Highly organized.
Strong customer service skills and experience preferred.
Excellent communication skills, both verbal and written, with a customer-focused approach.
Proficiency in Microsoft Office and familiarity with Service Titan software is preferred.
Detail-oriented mindset with a proactive attitude towards problem-solving. Ability to thrive in a fast-paced environment and work well within a team.
Siemer Heating & Cooling offers a competitive salary, opportunities for growth, and a supportive work environment where your contributions are valued. If you are a self-motivated individual with a passion for customer service and coordination, we encourage you to apply and join our team!
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Schererville, IN 46375 (Preferred)
Ability to Relocate:
- Schererville, IN 46375: Relocate before starting work (Required)
Work Location: In person