Job Overview:
We are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor. As a Night Auditor, you will be responsible for ensuring the smooth operation of our hotel during the overnight hours. This is a vital role in providing exceptional guest service and maintaining the financial integrity of the hotel.
Duties:
- Perform night audit procedures to reconcile daily hotel transactions
- Verify and balance guest accounts and charges
- Prepare and distribute daily reports to management
- Handle guest inquiries and resolve any issues or complaints
- Assist with check-in and check-out processes as needed
- Maintain accurate records of all financial transactions
- Monitor security cameras and ensure the safety and security of guests and the property
- Provide exceptional customer service to all guests, addressing their needs and concerns promptly
Qualifications:
- Previous experience in hospitality or hotel management is preferred (Opera)
- Strong attention to detail and ability to work with numbers accurately
- Excellent customer service skills with a friendly and professional demeanor
- Proficiency in using phone systems and other office equipment
- Bilingual skills are a plus, as we cater to a diverse clientele
- Ability to multitask and prioritize tasks effectively
- Knowledge of night audit procedures is an asset
- Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Training provided to enhance skills in guest relations, phone etiquette, and night audit procedures
If you are a dedicated individual with a passion for providing exceptional guest service, we encourage you to apply for the position of Night Auditor. Join our team and contribute to creating memorable experiences for our valued guests.
Job Type: Part-time
Pay: From $17.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Overnight shift
Work setting:
Ability to Relocate:
- Kissimmee, FL 34746: Relocate before starting work (Required)
Work Location: In person