The Front Desk Coordinator is responsible for handling all front desk duties for the medical office. This individual schedules, checks patients in/out, answers the telephone and routes calls. The Front Office Coordinator works to create a favorable impression with customers and ensures that a high level of quality customer service is delivered.
Duties and Responsibilities:
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Greets patients with a smile and accommodates patients’ needs in a comfortable and pleasant manner.
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Maintains the EMR system with the current patient information.
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Checks-in patients upon arrival at the office, as well as obtains necessary financial, personal and/or medical updates. Enters all information accurately into the patients’ chart.
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Ensures that HIPAA guidelines are followed.
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Schedules follow-up appointments as needed.
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Properly secures and maintains cash box.
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Maintains patient records, organizes patient charts, properly files and submits information to the Business Office.
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Understands insurance benefits to effectively communicate to the patient. Follows the Company policies pertaining to collections and financial protocols.
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Understands how to work effectively within the office, partnering with the Practice Administrator, Doctor(s) and other staff to maintain consistency and integrity within the Company.
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Ensures compliance with applicable government laws, rules, regulations, and Company policies and procedures.
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Other duties as assigned
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High school diploma or general education degree (GED) required.
- Knowledge of standard clinic practices, policies and procedures.
- Medical reception experience preferred but not required.
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Read, write and comprehend simple instructions, short correspondence, and memos.
- Effectively present information to customers, clients and peers.
- Strong interpersonal skills.
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Possess strong organizational skills and the ability to multi-task. Must be a team player.
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Working knowledge of MS Office and Electronic Medical Records