ABOUT US:
*Car Parts* Car Part Sales desk* Air Conditioning Tech Advisor* Car Part Desk* Part Spec and * Air-conditioning Mechanical* Car Maintenance Tech* Air Conditioning Professional *
Gilmore is one of the largest privately held automotive air conditioning parts distributors in the country. We are located west of Orlando International Airport in a total of 150,000 square feet of new office and warehouse space. We have provided exceptional service to our customers for 50 years as a result of our extremely talented and dedicated employees. We offer a competitive salary and benefits and have a strong culture of training and growth within the company.
Job Description Summary:
In this unique position, we are looking for an automotive air conditioning specialist to deliver best-in-class technical support in automotive air conditioning to our customers.
This position provides problem resolution and troubleshooting to customers as well as playing a key role in communication of product updates. Seek feedback from team members and external customers to improve customer experience and marketing initiatives. The ideal candidate will be committed to creating a top-notch experience for our customers and partners.
Responsibilities/ Duties:
- · Examine the root cause to provide solutions by processing quality and warranty claims and handling customer returns.
- · Analyze warranties for product improvement.
- · Help diagnose product problems based on the answers customers give to their questions.
- · Help solve customer problems by offering advice as to how to correct the problem.
- · All notes and touchpoints relating to service calls will be entered, saved, and then tracked in a tech support customer service log.
- · In the field air conditioning training to customers
- · Attend annual customer conference - some travel required.
- Ability to diagnose AC systems.
- Good understanding of the AC cycle - heating and cooling.
Requirements:
- · High School Diploma or equivalent.
- · Intermediate knowledge of Excel
- · Attention to detail.
- · Computer skills are a must.
- · Written and verbal communication skills
- · Ability to multitask and adapt to change in a fast-paced environment.
- · A desire to work in a team and collaborative environment with minimal supervision.
- · Please note this is an IN-PERSON position.
What we offer:
- · Health, Life, Dental and Vision insurance
- · 401k 3% match of the employee’s salary,
- · Profit sharing,
- · Paid vacation awarded based on length of employment.
- · Standard full-time office hours: 8 a.m. to 4:30 p.m., Monday through Friday.
*We are a non-smoking employer.
Job Type: Full-time
Pay: $25.00 per hour
Expected hours: 40 – 45 per week
Benefits:
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Automotive: 1 year (Preferred)
- Car Air conditioning: 1 year (Preferred)
Work Location: In person