***Duties***
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist guests with luggage storage, transportation arrangements, and other concierge services
- Process payments and maintain accurate records of guest transactions
- Maintain cleanliness and organization at the front desk area
- Collaborate with other hotel departments to ensure guest satisfaction - Take directive(s) from hotel management
***Requirements***
- Previous experience in a similar role preferred
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using hotel management software and phone systems
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Knowledge of local attractions, restaurants, and transportation options
- Flexibility to work various shifts including evenings, weekends, and holidays
- High school diploma or equivalent
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.
Job Type: Full-time
Pay: $17.50 - $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work setting:
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person