FRONT DESK JOB DESCRIPTION
The Front Desk employee reports directly to the Director and to the Manager of Altitude Trampoline Park.
Front Desk employees are expected to:
- Represent Altitude Trampoline Park by maintaining a professional attitude and appearance in keeping with the park’s philosophy.
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Communicate and enforce all park regulations and jumping rules in a personable and professional manner.
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Communicate any potentially dangerous elements of the facility to the Manager and to a Director of Altitude Trampoline Park.
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Ensure the accurate and complete registration/waivers. If uncertain consult with management prior to admitting anyone into the park.
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Attend ALL scheduled staff meetings - Participate in and help facilitate staff training. - Be on time for your shift.
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Properly open and close the front desk each day according to Standard Operating Procedures.
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Accurately book, change and cancel jump appointments.
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Acknowledge and greet everyone who enters and leaves the facility.
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Provide detailed descriptions of the park, birthday packages, services, facility features and hours of operation.
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Utilize park computer with skill and proficiently.
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Answer phone promptly and use the guest’s name during phone conversation
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Actively promote the park, birthday packages, sessions and retail, as well as programs, promotions and/or discounts available.
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Maintain eye contact when addressing external and internal guests.
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Handle guests’ questions and concerns professionally and courteously.
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Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
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Maintain a clean, safe, fully stocked and well organized work area.
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Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
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Maintain a positive attitude and contribute toward a quality work environment.
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Regularly attend, participate in and support training and staff meetings.
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Assist in all areas of operation as requested by management.
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Communicate to management any and all occurrences involving staff or guests in the park that require attention.
Brand: Altitude Trampoline Park
Address: 120 Northshore Blvd Slidell, LA - 70460
Property Description: 66 - Slidell
Property Number: 66