Primary Duties
- Handle shipments and ensure profitability
- Establish task priorities, scheduling and tracking work assignments
- Coordinate shipping details with origin agent
- Track and trace incoming shipments with airlines, steam ship lines and other NVOCC carriers and
ensure customers are informed of each milestone
- Billing on time, zero demurrage mind set, detention, exam fees, etc.
- Work directly with carriers to coordinate and follow up incoming shipments
- Negotiate pricing with Ocean/Agent/Ground Carrier/Steamship/Airlines
- Provide effective and accurate instructions to transportation carriers according to company's shipping
guidelines
- Convert and verify shipment weight and volume
- Calculate rates and price conversions; profit and loss analysis
- Maintain communication with customers, carriers and vendors
- Coordinate pick-ups and invoice files
- Assist customers with question complaints, requests, tracking and tracing
- Process , arrange and coordinate cargo bookings with customer and overseas agents
- Handles accounting processes accurately and in a timely manner.
- Open files in Cargowise system generating invoice to the brokerage team or outside broker