We are seeking an experienced Customer Service Office Coordinator on behalf of our client!. As an Customer Service Office Coordinator, you will be responsible for assisting internal departments with scheduling, customer communication, purchase order/file management, and other related tasks.
The ideal candidate will have strong organizational and communication skills, as well as experience in customer service, office administration, inventory management, and project coordination.
This is a Temp-to-Hire position! You will have a 3-month evaluation period before being hired on permanently!
Primary Responsibilities:
- Manage customer service work orders
- Manage customer invoicing and purchasing order processing
- Collaborate with customers on work order form completion via e-mail and fax
- Maintain accurate and detailed records of all customer communications
- Handle incoming customer calls and emails, providing excellent phone and email communication etiquette
- Collaborate with internal staff to resolve customer issues
- Manage customer invoicing and purchasing order processing
- Assist internal departments with customer billable/warranty logistics
- Properly input necessary data entries into internal systems
- Maintain accurate and detailed records of all customer communications
- Recommend customer supply modifications based on work order review
- Proactively highlight areas of work flow improvement with internal departments
Experience & Qualifications:
- Associate Degree in Business Administration, Customer Service, or similar field preferred
- Minimum of 2 years experience in Customer Service, Inventory Management, or similar field
- Bilingual in English/Spanish required
- Strong organizational skills with the ability to multitask effectively
- Strong attention to detail, creative problem solving, and proactive thinking skills
- Proven experience in successful coordination of projects, meeting deadlines, and efficient time management
- Excellent communication skills, both written and verbal
- Proficient in using office software (Google Suite, Microsoft Office 365 including Excel)
- Prior experience with commercial construction is a plus
Job Type: Full-time
Pay: $24.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Are you bilingual in English and Spanish?
Ability to Commute:
Ability to Relocate:
- Wheaton, IL: Relocate before starting work (Required)
Work Location: In person