Star Bank is seeking a Full-Time Customer Service Representative (Teller) for our office in Bertha, MN.
The work schedule will be set by our branch manager. Regular business hours Monday-Friday. No Saturdays!
POSITION SUMMARY
Under the direction of the Branch Manager, the Customer Service Representative will conduct teller transactions and offer exemplary customer service in-person, via phone or e-mail.
ESSENTIAL DUTIES AND RESPONSIBILITIES
General:
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Conduct basic customer service transactions and answer questions about Star Bank accounts
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Greet customers and guests in a professional, friendly, and hospitable manner
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Perform clerical tasks including word processing, filing, answering telephones and operating office equipment
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Build customer relationships with the bank by cross-selling bank products
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Maintain daily drawer limits and balance daily
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Navigate through various financial/banking software to accurately process transactions
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Assist customers with digital banking questions and unlock or reset online accounts
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Provide timely and accurate information to customers about their finances or pending transactions
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Process and balance coin through the coin machine; bag coins for shipment
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Process customer orders/changes according to established department policies and procedures
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Provide timely feedback to leadership regarding service failures or customer concerns
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Strive to meet and exceed customer’s service expectations in every interaction
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Provide administrative support, project assistance, and research
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Promote the bank culture, mission and vision statements by maintaining positive working relationships with bank staff, customers, and guests
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Attend and participate in ongoing trainings to stay up to date with banking trends
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May be required to assist in surrounding regional offices of Star Bank during staffing shortages
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Punctual and regular attendance is an essential requirement of this position. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours are disruptive and must be avoided
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Other duties as required
KNOWLEDGE, SKILLS AND ABILITIES
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Proficiency with money handling, Microsoft Word, Excel, Outlook, Windows and internet
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Ability to operate a 10-key calculator, and other office equipment
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Perform duties in compliance with policy, procedure, and process
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Self-motivation, and attention to details
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Ability to communicate (verbally and in writing)
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Ability to maintain discretion and confidentiality
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High level of accuracy and timeliness
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Ability to deliver a high level of responsiveness to internal customers with strong customer orientation
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Ability to multi-task and organize priorities
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Attention to detail
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A basic understanding of financial terms is required
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Strong aptitude for problem solving
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Maintain knowledge of the Star Bank Employee Handbook, bank policies and procedures, and banking regulations
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Must be able to navigate through banks website and mobile app
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Ability to present and sell bank products
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Ability to read and interpret documentation such as operating and procedure manuals
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Ability to work with minimal supervision
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Customer service orientation essential
EDUCATION
High School Diploma or GED
EXPERIENCE
Minimum of 1-year experience in a retail or bank environment is preferred but not required. This is an entry level banking position.
Physical requirements:
- Must have the ability to remain stationary in a restricted workspace for as much as 50% or more of the typical work day. This position requires a great deal of standing.
- Must have reliable transportation to and from work.
- Must have the ability to lift and carry bags weighing more than 10 lbs.
Star Bank is an Equal Opportunity Employer of women, minorities, veterans, and individuals with disabilities. Member FDIC.
ALL APPLICANTS MUST UPLOAD A RESUME AND COVER LETTER TO APPLY. MUST BE IN WORD, PDF, OR JPG FORMAT ONLY.