Loan Processor/MSR
Reports To:
Branch Manager and/or Regional Director
Basic Function:
Perform clerical work for loans and open new Credit Union memberships.
Responsibilities:
- Greets members as they enter the lobby in an outgoing, courteous manner.
- Prepare loans for Loan Officer; input applicant information, run credit reports, print ques, and pull-up NADA value.
- Book loans and ensure the proper disbursement of proceeds. Sets-up direct deposit allocations for loan payments.
- Process loans on computer and update loan data. Answer phone inquiries regarding loans, NADA values, and calls to Loan Officer and/or Branch Manager.
- Forward approved loans to Quality Control and denied loans to the Loan Committee.
- Cross-sells every product and service as needed to meet the financial needs of the individual member.
- Reviews membership applications for approval; opens and provides information on all credit union account types.
- Assists members with direct deposits, IRAs, CDs, check orders, address changes, automatic transfer, wire transfers and other financial needs.
- Instructs members on the proper use of the Audio Response System, Home Banking, Bill Payer, plastic services (ATM, Check Card, and Gift Cards) and Moneyline transfers.
- Prints and reviews member statements or account histories; counsels’ members regarding the activity of their accounts.
- Makes correction to accounts as needed. Alert to warnings of fraud and able to detect and avoid possible fraudulent activity
- Assist with various branch duties as needed.
- Performs other related duties as assigned.
Qualifications:
- Experience in the loan and/or member service department of a credit union or equivalent experience with similar financial institutions.
- High School diploma with some college desirable.
- Personal computer, basic office equipment.
- Ability to meet, speak and deal effectively with people, being professional always.
- Must maintain a neat and professional appearance.
- Ability to follow the core values of team-focused, excellence, authenticity and leading in innovation
- While the following list is not exhaustive and may be supplemented, identified physical requirements include ability to operate normal office equipment. Some lifting not to exceed 25 lbs.
- Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.
Benefits:
- Paid Holidays
- Match on 401K – offers a competitive plan with a match of 100% for the first 5% and a ½% for every additional 1% up to 10%
- Discretionary Profit Sharing – 3% of annual earnings
- Vacation Leave – accrues 2 weeks a year for the first 5 years; increases with tenure
- Sick Leave – earns 2 hours per pay period
- Voluntary Insurance Products/Packages
- Competitive Medical and Dental Benefits*
- Company paid Life Insurance (2x annual salary)*
- Company paid Accidental Death & Dismemberment Insurance (2x annual salary)*
- Company paid Long-Term Disability Insurance*
- Full Time Benefits for 30+ hour employees
- Various other incentives
- Additional incentive for extended hour locations
- Premium-level Checking/Savings account with additional benefits included