Contract: 1+ year
Location: Houston, TX- Hybrid
Pay rate: W2 Hourly( Eligible for medical, dental & vision after 90 days)
Job Description:
This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies.
This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies.
Job Responsibilities:
· Assure that VIN number, paperwork, and other vehicle identification is prepared and verified.
· Meet with customer and record complaint information.
· Perform data entry responsibilities for the department. Enter the arbitration into the AS400.
· Perform PSI calls and arbitration calls.
· Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
· Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue.
· Track sale day staffing.
· Coordinate internal and external lot communications.
· Investigate issues to determine if item is subject to arbitration.
· Comply with National Auto Auction Association (NAAA) guidelines.
· Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
· Perform other duties as assigned by management.
· May be required to work overtime (more than 40 hours per week) as business needs dictate.
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
Schedule:
Work Location: Hybrid remote in Houston, TX