Element6's client is seeking a Project Coordination Specialist with experience in construction or electronics to join their team in Idaho. This role works hand in hand with the Sales Team to help coordinate order and delivery of project materials. This position is customer-facing and requires great customer service skills. Project Coordination Specialists will be placing orders with vendors, managing submittal process, and coordinating delivery to our warehouse and/or shipment to the jobsite.
MINIMUM QUALIFICATIONS:
- 4+ year of customer service experience
- Computer skills including Windows based applications.
- Ability to comprehend, read, and communicate the English language orally and in writing.
- Sit for long periods of time.
- Travel within the Pacific Northwest
PREFERRED QUALIFICATIONS:
- A background in Rockwell products and services related support.
- Be able to read and understand single line diagrams.
- Prior experience with electrical design or motor controls desired, but not required.
RESPONSIBILITIES:
- Manage and coordinate multiple projects at the same time to ensure they are completed on time, on budget, and on scope.
- This includes but is not limited to:
- Ensuring scope, BOM, Etc. are accurate and matching for all documentation
- Excellent communication between team members, the customer, vendors, etc. in information and updates
- Reviewing terms and conditions, billing/progress payments, are done in conjunction with the PCs.
- Maintain shipping schedules on projects and update customers daily/weekly.
- Work closely with Outside Sales to solidify customer relationships.
- Collaborate with industry partners to resolve issues.
- Share project status and or present information both internally and externally on regular disciplined means and methods (power point, email, etc)
- Handle all requests for information in a professional, complete, and thorough manner
- Answer telephones promptly and professionally.
- If necessary, communicate messages and information to appropriate parties if they are unavailable.
- Comfortable having detailed project discussions on the phone or web conferencing.
ESSENTIAL JOB FUNCTIONS:
- Strong ability to communicate effectively.
- Excellent organizational skills
- Capacity to multi-task, to be organized and consistent.
- Ability to work in a fast-paced environment revolving around the area construction market.
- Detail-oriented, attentive.
- Driven, motivated, mission-based attitude.
- Ability to work with a team to accomplish common goals.
- Possess a basic knowledge of computers and Internet (vendor websites).
- Be present during your regularly assigned hours to assist customer needs and demands. Extended and/or frequent absences are detrimental to the business and your relationship with the customer.
- Desire to exceed expectations and earn customer trust and confidence in one’s capabilities and performance.
- Proactively follow-up with outstanding requests, activity, etc
- Issues can always arise that are outside of our direct control, but it is essential to communicate those prior to the customer finding out through a missed deadline or expectation.
WORKING CONDITIONS:
Working conditions will be standard to an office environment. Remote work is available with occasional travel requirements. (Up to 25%)
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Project management: 4 years (Preferred)
- Construction: 1 year (Required)
Ability to Relocate:
- Idaho: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person