CUSTOMER SERVICE REPRESENTATIVE- TRANSFLO-LOGISTICS
The below description is not meant to be all inclusive of job duties associated. It is meant to be a guide of the major items that must be covered to be successful in this role. CSR is expected to perform other duties outside this description at the request of company management, as necessary.
1) Point person for proactive communication between customers, their agents (such as inspectors) and as it relates to day-to-day operations. This includes communication and coordination about the status of container bookings, booking documentation, rail car deliveries, container deliveries, flexi tank inspection forms, rail car inspection forms, invoicing, entry of data into various portals.
2) Point person for proactive communication and coordination with trucking companies. Scheduling delivery of empties and pick up of loads to meet required documentation and cargo cut offs. Ensuring containers are delivered timely and that they are picked up timely to avoid unnecessary chassis fees. Development and nurturing of trucking relationships to create win-win opportunities.
3) Point person for proactive communication with railroad (ordering of cars in SHIPCSX, release of cars in SHIPCSX, tracing of cars to determine ETA’s).
4) Sending regular updates to management on status of the orders and any proactively reporting any issues that arise.
5) Keeping up with flexi tank, bar, cardboard inventory and ensuring that enough is kept on hand for upcoming orders.
6) Filing of documents (booking files, inspection forms etc.…)
7) Invoicing of all orders, supplies and other items as required.
8) Keeping office in general good order, organized and clean.
9) Ordering of office supplies as required
10) Operation of Truck Scale
11) Assist as needed in the prepping of containers for loading.
12) Decision making that is in the best interest of the company.
Atlantic Marine Warehouse Company is committed to creating a diverse environment and is an equal opportunity employer.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Savannah, GA 31405 (Preferred)
Work Location: In person