Operations manager responsibilities:
- Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
- Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
- Plan and review compensation actions; enforce policies and procedures
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions
- Analyze and improve organizational processes and workflow and implement changes
- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Accomplish operations and organization mission by completing related results as needed
- Meet or exceed operations labor budget expectations
- Manage staff levels, wages, hours, contract labor to revenues
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
- Run a safe, injury/accident-free workplace
- Responsible for all aspects of vehicle and heavy equipment rentals
- Establish contracts and pricing ensuring proper maintenance and serve as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies
- Manage relationships with key operations vendors and subcontractors
- Serve as the primary point of contact when there are customer issues related to equipment, quality, customer service, or accidents and mishaps on-site.
- Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
- Communicate all operating policies and/or issues at department meetings
- Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA health and safety regulations and other governmental regulations
Qualifications:
- The operations management role requires a bachelor's degree in an area of specialty and
- 5+ years of progressive federal construction experience in the field or a related area required
- 10+ design-build experience required
- Familiar with a variety of the field's concepts, practices, and procedures
- Rely on extensive operational management experience and judgment to plan and accomplish goals and key performance indicators. Perform a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. This individual will report to the vice president of Construction and top management. Directly manages and directs Operational staff.
Operations manager skills & proficiencies:
- Leadership
- Conflict Management
- Organizational Management
- People Management / High-level HR Responsibilities
- Dependable
- Deadline-Oriented
- Business Management
- Financial Management
- Budget Development
- Critical Thinking Skills
- Sound Risk vs. Reward Decision-Making
- Problem-Solving Skills
- Planning and Organizing
- Excellent Communication Skills
- Negotiation & Persuasiveness
- Influencing and Leading
- Teamwork
- Delegation
- Adaptability
- Stress Tolerant
Job Type: Full-time
Pay: From $180,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Ability to Relocate:
- Fayetteville, NC: Relocate before starting work (Required)
Work Location: In person