Description:
Partners 1st Federal Credit Union will provide U with a competitive salary, paid vacation and holidays, generous 401(k) retirement plan with company matches, weekly pay, and a professional and fun office working environment.
Are U willing to provide our members with your enthusiasm for service, integrity to become their trusted financial partner, create and support quality teamwork among staff and able to apply your knowledge, skills and experience with member service and problem solving to accomplish important and meaningful work.
This position is for U if you are a detail-oriented, inquisitive person and are able to work at our Directors Row location, Fort Wayne, IN, part-time, 25 hrs/wk, with a schedule of:
Mon-Fri: 9:00am-2:00pm, with some flexibility to this schedule
Role
Assists in the investigation of cases of fraud involving use of electronic/cyber systems, new accounts, account abuse, check forgery, elder abuse, suspected money laundering and check kiting, identity theft and the like. Analyzes various reports to identify and limit potential fraudulent actions on customer accounts.
Major Duties and Responsibilities
60% Investigates all fraud for authenticity; researches supporting documentation of fraud; interfaces with Law Enforcement on fraud; provides fraud documentation to bond agency; works with members to mitigate losses or make recoveries on fraud; Files SARs as necessary; monitors fraud account for further activity.
10% Process Alerts in Verafin.
5% Performs member tax corrections, account verification of member discrepancies, and account clean-up of TIN issues from the IRS.
5% Verify new investment safe keepings have been received, and pull and maintain matured investments.
5% Creates Schedule E for the Board of Directors.
5% Review Daily Supervisor override report.
5% Create monthly new account listings.
5% Review A2A reports for fraudulent activity.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.
Requirements:
Knowledge and Skills
Experience
Up to 6 months of similar or related experience, including preparatory experience.
Education/Certifications/Licenses
A high school degree or GED is required.
Interpersonal Skills
A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
Other Skills
Able to use database, spreadsheet and word processing software suites to record and maintain records, with customer contact as necessary via form correspondence. Able to learn and retain knowledge of local, state and federal laws and regulations concerning civil and criminal remedies for fraudulent check and debit card activities.
ADA Requirements
Physical Requirements
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.