We are seeking a skilled Dispatcher to join our team!
The ideal candidate will have experience in dispatching, logistics, and transportation management systems. This role requires strong communication skills and the ability to work efficiently in a fast-paced environment.
ESSENTIAL FUNCTIONS
· Communicate directly with customers to schedule appointments, answer questions, and provide information about services offered by the company
· Schedule technicians and other service personnel to ensure that all jobs are completed within the expected timeframe
· Maintain records of work performed, including dispatch logs, service orders, repair orders, work orders, and other standard operating procedures related to work done by service team representatives
· Collaborate with Parts and Inventory team members on part availability and communicate with service leadership as necessary
· Respond to customer complaints within their scope and refer/escalate to appropriate team member
· Provide customer options for resolving problems, such as ordering new equipment or scheduling a repair appointment
· Escalate customer issues to Service Manager or Service Director as appropriate
· Modify service schedule to accommodate emergency repairs as determined by the Service Manager or Service Director
· Research and collect pricing details for parts determined by service technicians. Review all customer estimates daily with service leadership team for appropriate distribution and communication
· Generate a variety of service-related reports to assist management auditing and assessment
· Service department related administrative tasks including, but not limited to, travel arrangements for training, coordinating team events/lunches, and other duties as assigned
· Support other departments as needed with overflow and office coverage
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Experience:
- Dispatching: 1 year (Preferred)
Ability to Commute:
- Richland, WA 99352 (Required)
Ability to Relocate:
- Richland, WA 99352: Relocate before starting work (Required)
Work Location: In person