Description:
QVI is looking for candidates located in the following states: Arkansas, Arizona, Colorado, Georgia, or Michigan.
This is a remote - full travel position.
Salary: $55,000-$75,000 annually, based on experience.
The Field Service Engineer provides on-site, installation, calibration and repair services for QVI metrology products in North America. This role requires a combination of technical knowledge and customer service communication skills and is a full-time travel assignment with rare international travel required. Field Service Engineers function as a critical part of the Quality Vision Services (QVS) team, QVI’s service organization, supporting a variety of QVI brands: OGP (Optical Gaging Products), CCP (Certified Comparator Products), VIEW (VIEW Micro-Metrology).
Role and Responsibilities:
Standard work practices include the following:
- Receive service dispatch instructions via email or phone identifying the product, the customer, the
issue, and the expected timing
- Make direct contact with the customer to confirm details on location and timing for arrival.
- Arrange and book travel.
- Arrive on-site with company-provided and personal tools and commence work.
- Maintain contact with QVS headquarters and customers on progress and needs.
- Complete service calls and efficiently complete service reports, logs, and expense reports per standard QVS policies, practices, and forms.
- While on-site, recognize product upgrade opportunities and collaborate with the home office in communicating those leads.
- Demonstrate initiative and self-awareness on training needs based on the products of customers you serve and proactively communicate those needs to your manager.
Requirements:
Education and Hard Skill Requirements:
- Education: 2-year degree in engineering, technology, or physics required. In lieu of a degree, 4 years of equivalent related work or military experience will be considered.
- Experience: Minimum 2 years of technical “hands-on” Field Service experience or similar military experience in calibration, diagnosis, and repair of complex systems is required.
- Strong mechanical & electrical aptitude. Experience in the use of dial indicators, calipers, multimeters, precision levels, etc.
- Strong math skills and knowledge of standard units and unit conversions with the ability to think “small”, (micrometers, micro-inches, micro-radians, arc-seconds, etc.)
- Ability to read and interpret mechanical and electrical drawings, specifications, and manuals.
- Computer and controller experience. Knowledge of control systems and ability to diagnose complex hardware/software interactions and take appropriate action.
Soft Skill Requirements:
- Ability to work independently and be resourceful. Ability to quickly react in a dynamic environment with changing priorities and at times conflicting requirements from customers and others.
- Ability to convey technical status in terms customers can understand in an honest, professional tone in a way that reinforces the customer relationship.
- Endurance with the ability to sustain a full-time travel assignment.
- Strong attention to detail. As an ISO-accredited organization, the quality of the QVS service includes not only the hands-on work performed, but the detailed documentation generated after the call.
Physical and/or Environmental Requirements:
- Physical fitness and flexibility sufficient to contort into, underneath, and around QVI products to execute service tasks.
- Ability to sit for extended periods of time (8-hour shift) in an office setting, utilizing standard office equipment (computer, keyboard, computer mouse, phone, etc.)
- Ability to drive a car for extended periods of time and travel via air domestically or internationally as needed.
- Ability to lift and carry items of up to 50 pounds without assistance.
- Sufficient manual hand dexterity and visual acuity to work with machine parts and components and observe fine details.
- Located within one hour of an airport is preferred.
What We Offer:
Paid Time Off:
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10 paid holidays annually
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Over 3 weeks of total PTO (vacation/sick/personal) each year, with an increase in PTO benefits after 5 and 10 years
Paid Benefits:
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Robust health benefit offerings with medical premiums as low as $3.28 per week (single employee) or $10.02 per week (family)! QVI pays over 97% of the premium on our most affordable plans for our employees. Employees pay 2.5%!
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Employer Paid Short-Term and Long-Term Disability benefits
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Life insurance benefits paid by QVI
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Annual Retirement Profit Share of 5% of gross wages!
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Tuition reimbursement of up to $7,000 annually
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Annual scholarships for dependents of employees
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Referral bonuses of $1,250 when employees help us spread the word and hire great talent!
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Annual discretionary bonuses for employees not on a commission plan
Extras:
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EAP and Wellness Benefits
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On-site electric vehicle charging stations - free for employee use!
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Verizon discounts & Identity Theft Protection Insurance
Quality Vision International Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.