Hello Houston! Haze Restaurant + Lounge is a 12 year old Canadian restaurant brand expanding into the US. Haze is known for its friendly staff, great food, unique drinks (non alcoholic), and premium shisha. Game nights are big at Haze, as are special occasions. With an extremely inclusive vibe, all feel welcomed the moment they walk in. Our mission is to create long term relationships amongst our staff and our customers.
Haze is looking for a fun, dependable and responsible full-time Restaurant Manager, who excels in all restaurant operations as well as managing a team of over 40 employees in a fast-paced environment. We are looking for someone with experience but also excited to learn, grow, and be a part of this team. We are a growing brand looking to recruit a strong and motivated management team. The restaurant manager is responsible for ensuring that all aspects of Haze operations are executed as per company policies. The Restaurant Manager reports directly to company ownership.
Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils, and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Requirements and skills
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software/POS, eg. Touchbistro
- Strong leadership, motivational and people skills
- Acute financial management skills
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus
- Must be available to work late hours, and be on-call as needed
- Must be comfortable working in a smoking environment as shisha is served at Haze
Thank you all for applying. Only candidates who match our requirements will be contacted for an in-person interview. Start date for this position will be around July 1st. Good luck!
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
Experience level:
- 10 years
- 11+ years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
Restaurant type:
- Casual dining restaurant
- Fine dining restaurant
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Houston, TX 77077 (Required)
Work Location: In person