Responsible for managing the Community Programs department. Develop programs and resources for animals and humans with the goals of keeping pets in their homes and connecting stray pets with new homes. Build relationships with existing community resources. Manage Community Programs and Customer Service staff. Coordinate with all levels of shelter staff. Develop work processes and technology to accurately capture department work records and community engagement.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
· Manage Community Programs and Customer Service staff. Interview, hire, and train staff.
· Provide employees with informal and formal performance feedback. Conduct performance evaluations, counseling sessions, and performance action plans as needed.
· Work with Director of Field Services to develop and reach KPIs/goals for the department that are in alignment with shelter goals of servicing more animals in the community.
· Develop programs that provide resources, education, training, and information to the public and their pets.
· Contact and develop existing community resources such as food banks, social services, utility payment grants, etc. Utilize these relationships to assist shelter and community clients.
· Provide support to Field Services for non-emergency issues by providing support and resources to pets and owners in the field.
· Manage Friendly Finder program with the goal of connecting stray animals with temporary homes.
· Develop Standard Operating Procedures for the department. Keep procedures updated and staff trained in their use.
· Train staff to deliver services and programs with an open-minded and inclusive attitude. Treat each community encounter with respect, kindness, and compassion.
· Coordinate with Animal Behavior Specialist and Behavior Caseworkers if advice is needed to assist pet owners with behavior advice.
· Work with shelter medical staff as well as CAC Clinic staff to provide medical care to pets in need.
· Develop or utilize existing technology to capture department work. Produce reports as requested.
QUALIFICATIONS
· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
· Problem solving ability
· Compassion for animals and owners
· Passion for serving the community
· Excellent customer service skills
· Clear oral and written communications
· General animal behavior and care knowledge
· Attention to detail and accuracy in communication, note documentation, and data entry
EDUCATION and/or EXPERIENCE
Minimum of bachelor’s degree or equivalent education and experience. Community outreach, social service, or advocacy experience. Supervisory or management experience required. Project management experience a plus. Animal experience preferred.
LANGUAGE SKILLS
Must be able to read and interpret policies and procedures. Must be able to communicate
effectively to clients, coworkers, and volunteers and must possess good customer service skills.
REASONING ABILITY
Must have the ability to interpret a variety of instructions in written or verbal form and to follow those instructions correctly.
Working within standard guidelines and protocols, must have the ability to tailor each inquiry response to the individual situation.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Georgia driver’s license and ability to meet insurance underwriting guidelines required.
WORK ENVIRONMENT
While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Loan forgiveness
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
Application Question(s):
- Were you referred to this position by a current LifeLine employee?
Experience:
- Leadership: 4 years (Required)
- Animal welfare: 4 years (Required)
- Supervising: 4 years (Required)
- Program management: 2 years (Required)
- Customer service: 6 years (Required)
- Community engagement: 2 years (Required)
Work Location: In person