Appointment Scheduler
About Coastal Orthopedics & Sports Medicine
Since 1973, Coastal Orthopedics & Sports Medicine has provided comprehensive orthopedics, sports medicine, physical therapy and pain management services to the residents of Manatee and Sarasota Counties.
Culture:
Coastal Orthopedics & Sports Medicine’s mission is to improve the quality of life of our patients, their families and the communities in which we service while fostering a culture of excellence in all aspects of our professions. Our culture is one of excellence, teamwork and innovation and FUN!
COASTAL PRIDE: Be proud of what you do. We make a difference in people’s lives!
Summary of Position
· Answer incoming calls within a timely manner.
· Schedules, reschedules and cancels appointments accurately.
· Obtains and documents in the patient’s chart accurate patient demographic and insurance information from the patient or patient representative at the time appointment is scheduled.
· Achieve an accuracy rate of 98% on all demographic and insurance information.
· Obtains and documents in patient’s chart, any information relevant to the patient to ensure adequate care can be provided through all practice levels.
· Transfer calls to the appropriate department.
· Guide patients to appropriate resources for further information.
· Retrieve voicemail, interoffice communications and work log tasks on a regular basis.
· Return all calls in a timely manner associated with voicemail, interoffice communication and work log tasks.
· Coordinate the need for work-ins with Clinic Director.
· May collect fees for balances due on account.
· Perform other functionally related duties as assigned.
Qualifications:
· Graduation from High School or equivalent
· Experience
· Office setting and computer experience required
· Medical background preferred
Benefits:
· Medical, Dental and Vision coverage
· Company paid and supplemental life insurance
· Paid Time Off—STARTS TO ACCRUE FROM DAY 1
· Paid Holidays—PAYABLE AS OF DAY 1
· 401(K) with company contribution
Coastal Orthopedics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Type: Part-time
Benefits:
- Employee assistance program
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person