Overview:
Join our team as an Automotive Service Manager at W&L Mazda, where you will play a pivotal role in delivering exceptional automotive services and ensuring customer satisfaction. We are seeking a dynamic individual with expertise in auto service management, automotive diagnostics, sales, customer service, and more to lead our service department.
Duties:
- Operate the Service Department at maximum production, controlling costs, maintaining good employee relationships, setting and obtaining sales objectives, while ensuring a customer experience that meets or exceeds standard customer satisfaction.
- Diagnose and repair vehicle automotive systems to specification.
- Provide labor and time estimates for automotive repairs.
- Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
- Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques.
- Works with Fixed Ops Director forecasting goals and objectives to meet them.
- Monitors technicians' daily productivity reports and corresponding payroll records.
- Able to guide technicians when needed on repairs and vehicle diagnostics.
- Assist Fixed Ops Director and store General Manager with day-to-day operations.
Requirements:
- Prior experience leading, motivating employees on quality and policy and procedure administration/implementation.
- Demonstrated history improving facility sales while also retaining customers loyalty to the shop.
- Previous industry knowledge of overall operations.
- Team oriented.
- Flexible and focused on maintaining a high level of customer service.
This position offers competitive compensation based on experience. If you are a dedicated Automotive Service Manager with a passion for delivering top-notch service experiences, we invite you to apply for this exciting opportunity at W&L Mazda!
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- Employee assistance program
- Employee discount
- Life insurance
- Referral program
Day range:
- Monday to Friday
- Rotating weekends
Shift:
License/Certification:
- Driver's License (Required)
Work Location: In person