Who we are:
We are an established company that manufactures and self-distributes fresh donuts and pastries to thousands of locations nightly. This formerly small family business has expanded rapidly over the past five years but still maintains the benefits of a close-knit culture and entrepreneurial spirit. Our combined bakeries manufacture millions of fresh bakery items every week, and our distribution teams drive enough miles each day to circle the earth to ensure that our consumers can enjoy something truly fresh.
About Us:
We are seeking a dedicated Customer Logistics Specialist who will play a vital role in serving our existing customers and contributing to the growth of our customer base. As a Customer Logistics Specialist, you will serve as the crucial link between our external customers, local internal partners in sales, distribution, and bakery, as well as corporate supporting roles in planning and finance. Your role will be instrumental in enhancing store-level visibility to swiftly address operational challenges and improve our in-store execution.
Essential Responsibilities:
- Collaborate with the Sales team by providing information for new customer meetings and addressing existing customer inquiries.
- Closely monitor store performance to enable rapid diagnosis and resolution of potential sales-related issues.
- Analyze reporting data and collaborate with leadership to respond quickly and effectively to changes in demand.
- Offer analysis and custom reporting insights.
- Manage and optimize driver routes.
- Support and track new customers and new product additions.
- Handle, direct, and assist all incoming business communications through phone, email, driver notes, and our ticket system.
- Maintain meticulous records of customer interactions, ensuring accuracy and completeness for future reference and analysis.
- Address customer inquiries and resolve issues related to orders, deliveries, and product quality while maintaining a positive and professional demeanor.
- Follow up on action items generated from customer inquiries, complaints, or requests, ensuring timely resolution and customer satisfaction.
- Act as a strong advocate for our customers, understanding their needs and ensuring their concerns are promptly and effectively addressed.
- Provide accurate and up-to-date information to customers regarding product availability, delivery times, and any changes or delays.
- Maintain regular communication with driver supervisors to address route-related issues and provide necessary updates.
Requirements:
- A positive attitude with eagerness to learn and support a dynamic fresh business – we use custom tools and processes.
- Data analysis skills - ability to generate, interpret, and derive insights from reports and raw data.
- Critical thinking - the ability to find commonalities and propose creative solutions.
- Outstanding communication and interpersonal skills.
- Strong problem-solving skills and ability to proactively address and resolve issues in a fast-paced environment.
- Proactive and self-motivated with the ability to work independently.
- Customer-focused mindset with a genuine desire to provide exceptional service and advocate for customer needs.
- Detail-oriented with excellent organizational skills to manage follow-up actions and track customer interactions.
- Ability to multitask, prioritize tasks, and manage time effectively to meet deadlines.
- Working knowledge of Microsoft Office, specifically Excel.
- Minimum of 2 years of customer service experience.
- Minimum high school diploma.
- Fluent English proficiency, both spoken and written.
- Authorization to work in the US.
Perks:
- Ongoing opportunity for advancement.
- 1.5x pay for any hours worked over 40 per week.
- Leadership that coaches and supports your growth.
- Full benefits package including medical, dental, vision, life, and disability insurance.
- Paid Time Off.
- Employee referral bonus program.
- Employee Assistance Program.
- Free donuts!
Pay for this position is based on experience and will be discussed further during the interview.
We are an Equal Opportunity Employer and encourage applications from qualified individuals regardless of race, religion, national origin, sexual orientation, gender, disability, or any other category protected by law.
Job Type: Full-time
Pay: Up to $21.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- How many years of Customer Service experience do you have?
- How many years of experience do you have working within a DSD (Direct store delivery) distribution model?
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Office 365: 2 years (Preferred)
- Data analytics: 2 years (Preferred)
- Logistics: 2 years (Preferred)
Ability to Relocate:
- Chandler, AZ 85226: Relocate before starting work (Required)
Work Location: In person