Our client, a Japanese Trading company, is looking for a IT Support Specialist in Itasca, IL.
- Position: IT Support Specialist
- Industry: Chemical Trading
- Location: Itasca, IL
- Salary: 50-60k Base + Benefits
Responsibilities
- Analyze problems/issues/inquiries; be the first point of response; assign severity levels and follows through to resolution.
- Work with customers to resolve the issue using the tech.
- Perform configuration changes to Forms, workflows, security as directed.
- Provide maintenance on client workstations onsite/remotely.
- Maintain customer service skills when dealing with clients, vendors, and other Tech Impact partners.
- Manage users, Create, amend, and maintain security policies on the MDM while maintaining enforcement.
- Manage update, patches on devices manually or through MDM.
- Identify, design, and implement internal process improvements.
- Lead all aspects of user roll out activities when the project goes live.
Qualifications
- 3+ years of work experience in relevant field.
- Bachelor’s degree in Information System, Systems Security, or a related field of study.
- Knowledge of Network and Infrastructure, Mobile Device Management, and IT security.
- Ability to attend late-night / early-morning meetings.
- Must be available for after hours and On-Call support as required.
- Japanese skill is plus
++++++ Please submit your updated resume withing 2 pages. Only qualified candidate will be contacted.++++++
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- Bonus opportunities
- Yearly bonus
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
Ability to Relocate:
- Itasca, IL: Relocate before starting work (Required)
Work Location: In person