OVERVIEW OF POSITION:
Responsible for day-to-day operations of assigned service line(s) within designated geographic region. Manage and lead the team including interviews, recommends for hire, supervises, evaluates performance, trains and retains associates within scope of authority. Oversees planning of employment services to achieve desired outcomes, consistent funding/referrals and assures compliance with service design including all applicable internal and external oversight. Acts as companies liaison with partners in services such as funders, community organizations, employment team(s) and other collaborators.
ESSENTIAL FUNCTIONS:
- Supervises the coordination of service delivery for individuals as designated; including but not limited to intake process, assessments, service assignment, and effective service delivery; facilitates or conducts associated meetings. Oversees and coordinates data collection, organization, and storage of documentation related to individuals who use the services; including handling of electronic health records where required
- Promotes, models, and ensures adherence with customized employment best practices and service culture
- Responsible solely for Customized Employment service line must ensure adherence with research-based practices related to all four components, including Fidelity reviews
- Partners with human resources regional directors, talent acquisition, and other applicable areas to assure adequate and timely department staffing
- In concert with the Director and with his/her approval, decision making related to personnel actions such as hiring, disciplinary actions, and termination of employment are evaluated and executed. Works with pertinent departments to address billing, human resources, payroll, and other organizational activity and issues as assigned
- Responsible for administering employment services level-up, career trajectory, program ensuring staff receive the tools, training, feedback, and support they need to advance in their positions
- Model company philosophies regarding Competitive Integrated Employment and self-sufficiency through hands on provision of services. Ensures compliance of, and exhibits, a thorough understanding and functional knowledge of all quality assurance and safety standards for designated service(s), inclusive of all organizational standards and applicable funding agencies, service design, accreditations and other regulatory requirements. Provides input to the development and improvement of policies and procedures
- Evaluates training needs and conducts thorough observations of all associates within the service; based on identified needs, provides feedback in a manner that is effective, constructive, and conducive to the associates growth and success. Ensures the proper completion of all required personnel documentation
- Maintains positive working relationships with associates, with individuals who use the services, their support team, referral agencies, community contacts, and others who are important to them and their success
- Substitutes for subordinates as needed
- Performs other duties as assigned
EXPERIENCE AND EDUCATION REQUIREMENTS:
- Must have a HS Degree or a diploma and a minimum of 5 + years of work experience in related field (employment, marketing, or services for people with various disabilities) including some supervisory experience (team of 5-6)
- Possess and maintain valid CPR and First Aid Certifications
- Requires a min 40 hours of training from the Association of Community Rehabilitation Educators (ACRE)
- Possess and maintain non-violent crisis management/intervention certifications (such as CPI, QBS)
- Ability to quickly build rapport with people from vast backgrounds and experiences; inherent curiosity is a must
- Knowledge of, and willingness to research local small businesses to identify needs and opportunities
- Demonstrated ability in project management, be well organized, creative, detail oriented, data driven, with strong research and analytical skills. Self-starter and able to work independently
- ACRE (Association of Community Rehabilitation Educators) Certification is provided (on the job training)
- Thorough knowledge of MS Office Applications (Word, Outlook and Excel)
- Ability and willingness to work a flexible schedule, based on deliverables and business owner and job seeker availability
- Must pass all drug testing required by ESSC, Ability to obtain fingerprint clearance per the companies Southern California and/or program requirements and ability to pass post-offer medical examination and test for tuberculosis
- Ability to travel locally with own reliable transportation, maintain driving record in compliance with Transportation Safety Standards, proper auto insurance and vehicle registration. Must be within the Los Angeles, Orange County territory
PREFERRED EXPERIENCE:
- Bachelor’s degree in business, marketing, rehabilitation, development or field preferred or the combination of experience, education, and training to perform the job successfully
- Salesforce experience
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
Application Question(s):
- Are you CPR and First Aid Certified?
- Do you have experience managing a team of at least 5-6 team members?
Work Location: On the road