Job Description:The counter sales position is designed to increase sales and customer satisfaction by efficiently and courteously assisting return customers, walk-ins, warehousing responsibilities, and telephone customers in the selection and acquisition of needed products.
Job Duties:
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Service customers at the counter by taking orders and entering them into the system accurately; give priority to regular accounts.
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Use electronic and published catalogs to provide product, pricing and availability information to customers.
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Follow company pricing and credit guidelines
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Quickly solve customer problems
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Retrieve orders from warehouse quickly and accurately
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Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products
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Promote and sell overages, damaged and discontinued items
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Handle customer complaints and returns, while showing a positive attitude
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Keep merchandising and counter areas clean and attractive
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Keep counter area inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor
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Assist in scheduled physical inventory counts
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Drive sales activity through outbound sales calls as directed by management
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Participate in company-sponsored sales promotions
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Work with other departments to resolve customer service issues in a timely manner
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Accurately use order entry, computerized systems and other technologies as required
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Perform other job duties as required by management
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Follow company policies and procedures
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Attend product training meetings
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Pulling, filling, packing and setting up orders for delivery and pickup.
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Maintain the ability to determine the status of an order at any given time.
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Follow any special instructions pertaining to any given order at any given time.
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Receive shipments, log into inventory, maintain inventory through audits.
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Report any quality or inventory discrepancy issues to the appropriate person.
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Communicate positively with supervisors, sales staff, fellow workers and customer to coordinate deliveries/ pick-up.
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Operate a forklift safely and efficiently, maintain required certification, perform vehicle safety checks and report discrepancies to supervisor.
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Assist in keeping facility clean, neat, safe and operating efficiently.
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Attend product knowledge meetings as required by management.
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Present a neat and professional image.
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Assist in keeping facility secure.
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Maintain proficiency in computerized systems and other technologies as required.
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Follow company policies and procedures.
Job Requirements:
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Valid Driver's License
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Must have prior HVAC
Job Type: Full Time
Pay: Based on experience
PM2
PIad238978f1ad-25404-34721878