Why Work Here?
At American Van Lines we are committed to always doing the right thing and help move everyone to a better place. With strong values and a commitment to our customers and employees, American Van Lines is a place you will be proud to work.
Job Description:
American Van Lines has been in business for over 28 years, and is one of the largest Independent Moving Companies in the nation. We are looking for qualified and dedicated representatives to join our team to help us become one of the most desired moving companies in the America. The ideal candidate will be able to effectively gather information internally from our operations team and accurately convey it to our clients during one of the most stressful times of their lives.
Responsibilities:
A successful candidate should possess a strong work ethic, patience, resilience, excellent interpersonal skills and react quickly in a fast-paced environment.
- Customer Service Experience a plus.
- Comfortable making outbound calls to follow up with customers or conduct surveys
- Must be able to multitask.
- Must effectively communicate with 65 or more customers daily.
- Must have great communication skills.
- Must have excellent reading and writing skills.
- Must have strong follow through skills.
- Must be able to handle stressful situations.
- Must be detail oriented.
- Must have great time management and organizational skills.
Requirements:
- Fluent in English with excellent verbal and written communication skills
- Strong phone etiquette and active listening skills
- Previous experience in customer service or a related field is preferred
- Ability to effectively communicate with customers, understand their needs, and provide appropriate solutions
- Proficient in data entry and computer skills
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the company.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Language:
Work Location: In person