The company is looking to hire a Client Service Representative who will be responsible for addressing customer inquiries on cash management products or related banking services (by email or phone).
An ideal candidate must have more than 2 years of B to B customer service experience with proficient Japanese languages skills.
Responsibilities:
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Explain how to use internet banking and related service to wholesale customer.
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Receive inquiries from customer via email and phone.
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Answer and address customer inquiries related to our cash management products.
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Create contract for our products implementation/amendment.
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Log customer data and inquiry information into proprietary system.
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Work with our partner bank to provide set up service support and troubleshooting issues.
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Manage customer entries into our billing database for the purpose of generating invoices.
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Keep close communication with the Senior Client Service Representatives on daily tasks and progress.
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Collaborate with our back office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.
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Work together and problem solve along with our product team to assist in resolving issues.
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Develop good knowledge of bank cash management products to provide assistance, support and customer service to sales team and corporate banking relationship managers.
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Develop strong knowledge of internal policies and procedures in order to effectively execute processes.
Qualifications:
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More than 2 years of comparable or relevant B to B customer service experience, preferably in banking/financial services industry.
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Education: BA/BS Degree preferred.
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Business English language skills a must, and business Japanese required.
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Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of customer inquiries.
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Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward.
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Ability to clearly communicate verbally and in writing across various communication settings and styles.
To apply, please email your resume to nkagaya@pasona.com.