**Job Summary:** We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. **Duties:** - Handle incoming customer inquiries via phone, email, and chat - Assist customers with product information, pricing, and availability - Process orders, returns, and exchanges accurately and efficiently - Resolve customer complaints in a professional manner - Upsell products and services to increase sales revenue - Conduct outbound calling campaigns to engage with customers **Experience:** - Proven experience in customer service or related field - Ability to analyze customer needs and recommend appropriate solutions - Strong communication skills in English; proficiency in Spanish is a plus - Familiarity with sales techniques and upselling strategies - Excellent phone etiquette and active listening skills - Bilingual proficiency is a nice-to-have skill This position offers competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about delivering top-notch customer service and have the skills we are looking for, we encourage you to apply.
Job Type: Full-time
Pay: $38,000.00 - $42,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Work Location: In person