*Description*
The
nfirmation Supervisor is
esponsibl
- or the
- erall success a
- day-to-day opera
- ns of the Confir
- ion department through
- fective leader
- p. We have an
- gressive growth
lan, and
- cannot do it wit
- t the right indivi
s in the ri
- place to push the needle towa
success. _If you a
ing in others, growing c
laborative teams, and crushing records, apply to learn more about this opportunity!_
*Status*: Full-Time
*Compensation*: $55,000 + Uncapped Bonus Potential
*Schedule: *11:30-8:00PM + Alternating Saturdays
*Minimum Qualifications:*
* At least 2 years of call center or sales experience preferred
* Proven experience in a leadership role, call center preferred
*Specific Requirements:*
* Outstanding communication and interpersonal skills
* Knowledge of performance evaluation and production metrics
* Excellent organizational and leadership skills with problem-solving ability
* Solid understanding of reporting and how to translate data into meaningful information, can identify trends to the guide team, etc.
*Responsibilities*
* This individual will be overseeing our Boise, Idaho location and assisting the Van Managers with daily goals, conversions, and reporting.
* Hold the team accountable for daily, weekly, and monthly KPI's.
* Audit and assess employees on a daily and weekly basis while monitoring overall production per branch location that are assigned to the Confirmation Specialist
* Provide excellent customer service to potential customers and existing customers over the phone
* Hire, train and lead a team of Confirmation Specialists to set them up for success in the position and create a growth path for them
* Assist with setting proper expectations with homeowners about appointment details or issues that need to be resolved
*Benefits:*
Employees and their families are eligible to enroll in:
* Medical, Dental, and Vision
* Health Savings Account (HSA)
* Company Sponsored Life Insurance
* Supplemental Life Insurance
* Long-term and short-term disability
* Accident protection
* Employee assistance program - access to counseling services and other tools to improve work/family/life balance
* Pet Insurance for your furry family member
* 401k plan
* Additional Insurance Programs including
* UHC Rewards
* Rally Health
* One Pass Select (gym membership subscription)
Additional Perks:
* VPTO (Volunteer paid time off) year-round incentives to give back to your local community
* *Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences*
* Relocation opportunities to other branches across the nation
Each DaBella Employee receives:
* 80 hours of Paid Time Off annually with incremental increases
* 6 paid holidays during a calendar year effective day one of employment
*Learn more about DaBella at www.DaBella.us*
Job Type: Full-time
Pay: $55,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday
* Weekends as needed
Experience:
* Leadership: 2 years (Required)
Ability to Commute:
* Boise, ID (Required)
Work Location: In person