TASK FORCE - CONFERENCE SERVICES MANAGER
JOB DESCRIPTION
DEPARTMENT: Sales/Meeting & Conference Services STATUS: Exempt
REPORTS TO: Director of Sales and Marketing ASSIGNMENT: 6+months
JOB SUMMARY
LONG TERM TEMPORARY - CONFERENCE SERVICES MANAGER
JOB DESCRIPTION
DEPARTMENT: Sales/Meeting & Conference Services STATUS: Exempt
REPORTS TO: Director of Sales and Marketing.. ASSIGNMENT: 6+ months
JOB SUMMARY
The Task Force Conference Services Manager is responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable operations and high-quality products and service levels. He/she is expected to market ideas to promote business; and meet budgeted productivity while keeping quality consistently high. The Conference Services Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.
· At least 2 years of progressive experience in a hotel or a related field; or a 4year
College degree; Or a 2-year college degree and 1 or more years of related experience.
· Must be proficient in CI/TY (Marriott’s sales system), Windows, company approved spreadsheets and documents.
· Utilize CI/TY (Marriott’s sales system) daily for maintaining accurate account information and detailing for upcoming programs.
· Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
· Must be able to multitask and prioritize departmental functions to meet deadlines.
· Attend all hotel required meetings and trainings.
· Maintain high standards of personal appearance and grooming, which include wearing nametags.
· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
· Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
· Must be able to maintain confidentiality of information.
DUTIES & FUNCTIONS
· Work from home options available.
· Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
· Prepare and submit required reports in a timely manner.
· Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence.
· Know meeting room setups and capabilities.
· Know sleeping room configurations and types.
· Respond to requests by Meeting Planners immediately.
· Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
· Interact with outside planners, vendors for event setup.
· Maintain pricing integrity and propose upscale menus for clients.
· Review and revise rooming lists and VIP lists.
· Manage existing accounts and follow up with client re-solicitation to capture future business.
· Work with other F&B managers and keep them informed of F&B issues as they arise.
· Manage the function space and adjust space in order to ensure maximum potential revenue.
· Be visible on the floor and assist staff as needed during functions.
Job Types: Contract, Temporary
Pay: From $54,000.00 per year
Benefits:
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Monday to Friday
Experience:
- Events management: 3 years (Required)
- Hotel Catering: 3 years (Required)
Ability to Commute:
- Arlington, TX 76011 (Preferred)
Ability to Relocate:
- Arlington, TX 76011: Relocate before starting work (Required)
Work Location: In person