About us
THE PROPERTY
In 1878, Thomas Dudley Wooten, one of the founders of the University of Texas, purchased the land on which Hotel Ella now sits. Wooten’s son, Goodall, moved into the home on the property in 1900 with his new wife, Ella, who oversaw its transformation into a Greek revival mansion.
The mansion underwent an extensive renovation in 2013, and now as a hotel and gathering space offers the perfect balance between modernity and a rich history rooted in the fabric of the neighborhood and the university.
Our property consists of 47 hotel rooms, three Food & Beverage outlets, an active banquet hall, an outdoor pool, and expansive outdoor gathering space.
THE COMPANY
LifeHouse is the first Silicon Valley-backed lifestyle hotel brand & management company. LifeHouse’s mission is to make travel more meaningful and more accessible.
Hotel Ella, managed by LifeHouse, is a small business with big goals. We are innovative, social, and collaborative, and the narrative we provide for our guests stems from the inclusive culture we maintain for our team members. As our generation of guests seek more meaningful experiences, our team seeks more meaningful work. We work hard to empower each team member to reach their full potential.
JOB SUMMARY
The Rooms Operations Manager is responsible for overseeing property operations including Housekeeping, Facilities & Maintenance, and Security & Systems. This role directly reports to the General Manager.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Leadership
- Collaborate with General Manager to establish department goals
- Be accountable for achieving financial goals within the Rooms Division
- Work closely with internal departments to conceptualize and deliver a seamless and memorable guest experience
- Nurture a working environment that supports professional development, teamwork, and a shared passion for being in service to others
- Schedule hourly team members according to operational demand, with labor dollar savings in mind
- Monitor and document team member attendance, behavior, and performance
- Take proactive approaches when dealing with employee concerns
- Hold team members accountable to maintaining high levels of cleanliness, sanitation, and safety in work areas
- Hold third-party vendors accountable to providing top quality service to Hotel Ella
- Maintain clear and efficient communication practices among hotel operations teams, being willing to adapt to new softwares and systems as they are introduced
- Work with property leadership team to develop and formalize Standard Operating Procedures (SOPs)
- Ensure immediate action is taken to address negative guest experiences, and proactively train team members on guest experience optimization
- Be available to fill-in and assist in other areas of the property as needed or as directed
- Step in to fulfill daily operational tasks as needed, i.e. in the event of a team member call-out or unexpected staffing shortage
- Recruit, onboard, and train new hires
- Host and participate in relevant meetings as directed
Housekeeping
- Ensure consistency in cleaning and presentation protocols in guest rooms and public areas; routinely spot check and train team members on improvement tactics
- Maintain accurate inventory counts of guest supplies and operating supplies
- Purchase guest supplies and operating supplies in a timely fashion in order to support continuous operating efficiencies
- Fulfill and standardize in-room amenities, collaborating with Guest Services
Facilities & Maintenance
- Foster a culture of 'home improvement' within the Maintenance department; we strive to maintain the condition of Hotel Ella as we would our own homes
- Ensure consistency in upkeep and general maintenance protocols in guest rooms and throughout the property, including back-of-house and event activation spaces
- Ensure that all work equipment is consistently well-maintained, properly stored, and catalogued
- Maintain an increased awareness of safety issues throughout the property and keep abreast of safety and emergency procedures and OSHA requirements
Security & Systems
- Be an onsite 'expert' of security-related systems, i.e. surveillance cameras
- Liaise with LifeHouse corporate team to swiftly resolve technology-related issues that occur on property
- Train managers and supervisors on relevant systems
QUALIFICATIONS
- Bachelor’s degree from an accredited four year college or university in a related field or any equivalent combination of education and experience
- 3+ years experience in Hotel Rooms Operations, Facilities & Maintenance, Housekeeping, or related fields
- 2+ years of related experience leading teams in a fast-paced, high-end operations environment
- Proficiency in Spanish, preferred
- Team player, multitasker, self-starter, and highly communicative
- Genuine desire to support professional development among team members
- Flexible in schedule and willing to meet the demands of a complex operation
- Ability to lift, pull, and push moderate weight and to be on feet for lengths of time
- Interest in learning new skills; willing to pursue new knowledge in order to get the job done
Job Type: Full-time
Pay: $60,000.00 - $68,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
Experience:
- Hotel experience: 2 years (Required)
Ability to Relocate:
- Austin, TX 78705: Relocate before starting work (Required)
Work Location: In person