At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
GameStop is looking for a Sr. Manager, Workforce Management & Operations Analytics to join our evolving organization.
This position sits onsite in Grapevine, Texas.
What will I do?
Serve as thought leader for analytics within the operations team and provide support and effective communications to the field designed to educate and raise business/financial acumen
Manage weekly volume and labor forecasts, including planning support for tasks, events, and general traffic in the stores
Assists in the development of business integration and financial models; Develop & deliver thorough, executive-level presentations on analysis
Identify business trends and assess their potential impact relating to labor
Monitor adherence to field labor budget and course correct as necessary to maintain approved EPS results
Act as the Store Operations business partner for the implementation and management of Time and Attendance systems
Participate in a thorough review of WFM applications and assist in value assessments and selection
Recommend and implement alternative solutions to issues arising to business changes
Develop and apply the methodology for determining optimal staffing levels (headcount) for all stores
Coordinate with Human Resources and field partners to ensure compliance with all state and federal workplace regulations
Consistently review current processes, define opportunities, and develop improvements
Conduct regular time studies to ensure that labor standards are current, and evaluate the labor impact of new procedures
Manage Workforce Planning team members; provide training, coaching, and corrective action as needed
Perform other duties or tasks as needed
Responsible for adhering consistently to all employment policies as stated in the employee handbook provided or as provided by his or her supervisor
Model the high level of customer service expected of all GameStop associates including, but not limited to, responding to voice mails and emails within organizationally defined timeframes, completing projects as committed, responding to others’ feedback appropriately, and making optimal use of organizationally limited resources by aiding other functional teams when appropriate
Model team commitment by adhering to the team's expectations and guidelines; fulfilling team responsibilities; and demonstrating personal commitment to the team by being cooperative, collaborative, and flexible
RELATED COMPETENCIES
Decision Making- Identifying and understanding issues, problems, and opportunities; comparing data from different sources to conclude; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Performance Improvement- Focusing and guiding others in accomplishing work objectives by setting performance objectives, providing regular coaching and feedback, creating a learning environment, driving for results, tracking and evaluating performance, and creating relevant performance development plans with others
Delegation and Empowerment- Sharing authority and responsibilities with others to move decision-making and accountability downward through the organization; enabling individuals to stretch their capabilities; and accomplish the business unit’s functional priorities
What do I need?
5 or more years of related experience required
Accredited Bachelor’s degree in finance, business, mathematics, or a related field of study required; at least two years of additional related work experience may be considered in substitution
At least 3 years of experience in a multi-unit retail environment required — finance or business analysis experience preferred
At least 5 years of experience in a retail environment required — workforce management/payroll budgeting experience preferred
Proficient ability to communicate effectively with others using spoken and written English
Ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
Proficient relationship-building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
Proficient in using Windows-based business computers and Microsoft Office applications, especially Outlook, Word, Teams, and PowerPoint.
Expert-level skills in Microsoft Excel, capable of utilizing advanced functions, pivot tables, and macros for complex data analysis.
Skilled in crafting and interpreting SQL queries to extract, manipulate, and analyze large datasets from multiple sources.
Experienced in developing and managing detailed dashboards and reports in Power BI, providing visual representations of key performance indicators to facilitate data-driven decisions.
Adept at creating and maintaining sophisticated Excel models to assess workforce data and generate actionable insights.
Capable of conducting ad hoc analyses to detect trends and derive actionable insights and presenting these findings and recommendations to operations leadership in a clear, compelling manner.
Proficient project planning skills, including the ability to organize, prioritize, and control job resp on sibilities to meet deadlines in an environment with overlapping and potentially conflicting priorities
Demonstrated capacity for gathering/scrutinizing data to identify issues, opportunities, patterns, and sustainable business solutions
Ability to effectively coach, develop, retain, train, hire, and discipline others to produce a successful team
Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities