As we continue to scale, we are looking for a self-motivated and high-energy team member to join us as a Customer Service Representative.
The Customer Service Representative will support and drive high levels of customer satisfaction for several large/key insurance accounts and other lines of business by providing excellent, prompt, courteous and focused call center support to policy holders.
Your Impact:
- Answer in-bound calls for designated area of responsibility.
- Support and provide superior service via phone, e-mail, faxes and other correspondence to policy holders.
- Assist existing and potential customers with policy interpretation, claims and premium/billing related issues
- Review insurance policy terms in order to determine whether a particular Policy Holder is covered by insurance
- Compare/Review Policy information with Customer, respond to inquiry and/ or stated understanding from Customer to ensure that appropriate information is provided.
- Confer with customers to provide information about insurance products, to take requests for coverage, to cancel accounts, or to obtain details of complaints.
Successful Candidates Will Have:
- High school or equivalent diploma required. Associate Degree or higher preferred.
- 2 years experience - Customer service experience in a high volume call center environment.
- Life/Major Medical/Medicare Supplement insurance experience highly desired.
- Must be detail oriented and able to follow complex procedures accurately.
At One80 Intermediaries, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, life, and retirement savings, and 10 days of paid time off and 11 paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected annual pay range for this position is between $33,100 - $35,150 plus discretionary bonus. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.
One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.
About One80 Intermediaries
One80 Intermediaries offers market leading access to major insurance markets in the US, UK, Canada and Asia, as well as exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage.
One80 serves commercial companies, non-profits, public entities, associations, unions and private individual risks; and has offices in 55 locations throughout the US and Canada.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Ability to Commute:
- Cleveland, OH 44143 (Required)
Ability to Relocate:
- Cleveland, OH 44143: Relocate before starting work (Required)
Work Location: In person