SUMMARY
Standex is a diversified global manufacturing company operating in five segments which consist of Engraving, Engineering Technologies, Electronics, Scientific Solutions, and Specialty Solutions. Our market-leading manufacturing brands are recognized for quality and innovation. The position is based outside of Charleston in Summerville, South Carolina, at the Scientific Solutions division location, Horizon Scientific. Standex International Corporation is based out of Salem, NH (NYSE: SXI).
Horizon Scientific is a fast-growing manufacturer and distributor of medical and laboratory equipment with specific focus on Research and Clinical Life Science Labs within the Pharmaceutical, Biotech, Hospital and University Markets. Horizon Scientific’s 100,000 sq. Ft. facility includes sheet metal fabrication, an automated powder coat paint booth, environmental temperature testing rooms, temperature testing, mapping and data logging stations.
The position offers a variety of benefits, including:
· Competitive Salary and Benefit plans
· Healthcare Plan including health/dental/vision insurance
· 401K Plan with Company Match
· Life Insurance
· Other Insurance Options: HSA, FSA, AD+D
· Paid Time Off
· Paid Holidays
DESCRIPTION
The Service Parts Administrator (SPA) position resides within the Horizon Technical Service Department. The SPA is responsible for coordinating the order entry process for those customers wishing to purchase spare/replacement parts and provides support via telephone and email for Horizon medical grade refrigerators and freezers to customers, sales representatives, and independent service companies. The SPA is also fully integrated with the Technical Service Representative (TSR) and provides support for processing warranty replacement parts identified by the TSR while support customers in the field.
KEY RESPONSIBILITIES:
· Respond to customer and sales representative product inquiries via telephone (medium volume) and email.
· Provide parts identification on medical grade refrigerators and freezers.
· Efficiently process orders in an ERP environment.
· Pick and package parts orders.
· Work closely with Senior Parts Administrator to create awareness to customer concerns and parts fulfillment shortfalls.
· Maintain and support customers and sales representatives throughout North America, responding to service parts issues and establishing rapport by phone, fax, or email.
· Utilize computer information systems for purposes of data retrieval and order entry.
· Attend professional workshops and seminars as assigned.
· Other duties may be assigned as need arises.
KNOWLEDGE/SKILLS/ABILITIES
· Associates or bachelor’s degree, or a minimum of three to five years in a customer oriented role preferred
· Proficiency in Microsoft Office Suite; experience working in ERP system preferred
· Ability to collaborate seamlessly with other team members and employees
· Ability to manage multiple projects simultaneously and meet deadlines.
· Must possess good communication and interpersonal skills in order to communicate rapidly and effectively within the organization and to represent the company in a professional manner.
· Must be willing and able to independently pursue assignments with maximum problem-solving resolve and minimal supervision, but also must readily ask for direction and help when needed.
· Ability to shift priorities as needed and work in a fast-paced environment.
Pay is Depending on Experience.
DISCLAIMER
The above job description is not an exhaustive list of all duties and responsibilities of the position and in no way, is to be construed as a contract. As with all positions, employment is “at will” or voluntary on both the part of the Company and the employee. Employment is not for a set period of time and may be discontinued by either party for any reason with or without notice.
Horizon Scientific is committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 843-821-8010 to request accommodation.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Summerville, SC 29483 (Required)
Work Location: In person