OVERVIEW:
Our client, a Global Fortune 50 organization and one of world’s largest distributors of Health care systems, medical supplies & Pharmaceutical products,seeks an accomplished “Customer Service / Process Improvement Specialist.”
** JOB ID: 106473-1
** TITLE: Customer Service / Process Improvement Specialist
** LOCATION: Hybrid Role | Client Location: 13501 Park Vista Blvd. Suite 100 Fort Worth, TX 76177
** DURATION: 4 months + Contract with high possibility of extension!
** WORK SCHEDULE: The candidate should be able to work the following schedule: Monday-Friday 8:30 am-5pm
- Training will be conducted onsite for the first two weeks, during which trainers will be available for questions and support. After the initial training period, employees can work from home. However, as we operate on a hybrid model, occasional office visits will be required. Therefore, candidates must reside in the metroplex area to ensure they can commute to the office when necessary
Pay Rate: $22.00/hr.
Responsibilities:
- Meeting stakeholders' demands for more product information.
- Researching all incoming ASN issues.
- Careful proofreading, fact-checking, and quality control of trace requests and other external communications.
- Meeting all departmental service level agreements.
- Maintaining clear communication and establishing strong relationships with vendors, stakeholders, and team members.
- Following up with vendors in case of erroneous, incomplete, or missing data points.
- Entering all escalations in the tracking system with accuracy and well-documented call notes.
- Participating in business partner meetings or conference calls related to new process creation and existing process improvement.
- Following documented procedures for all escalations.
- Working with multiple computer applications.
- Communicating and providing reporting around updates and sales reports to senior leaders across the DC network and other client business partners.
- Creating and updating knowledge articles related to Traceability, DSCSA processes.
- Providing feedback to improve, modify, and streamline processes to address inefficiencies and control gaps that prevent an effortless customer experience.
- Ensuring that service meets client's quality goals.
- Operating in environments where accuracy, mindfulness, and initiative are essential to the effective delivery of your work.
- Working with the training department to create and/or update training material for Back Office and other business units that we support.
- Responsible for providing reports to their management team and making recommendations on training and ways to reduce errors and volume.
- Working with SAP, Salesforce, and Service Now groups around system issues.
Job Requirements:
- Education: High School Diploma/GED
- 2+ years of related customer service experience
- HealthCare Experience
- Microsoft Office (Excel, Word, Outlook)
- SAP ECC, Salesforce and Service Now (SNOW)
- Excellent attendance record
- Experience on ATTP, Fiori
- Understanding of GS1 standards.
I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
LM
Job Types: Full-time, Contract
Pay: Up to $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- SAP ECC / Salesforce / ServiceNow: 1 year (Required)
- Healthcare: 1 year (Required)
- Customer Service: 1 year (Required)
Ability to Commute:
- Fort Worth, TX 76177 (Required)
Work Location: Hybrid remote in Fort Worth, TX 76177