Description:
Job Summary:
At Avondale Toyota we endeavor to change the automotive industry by providing an authentic, healthy and world-class experience for our customers and our employees through passionate and disciplined application of our One Price, One Person ® philosophy. The Greeter is our customer’s first point of contact, face to face, or over the phone. Every guest is greeted with a smile, enthusiasm, appreciation and made to feel like part of our family. This is done while maintaining exceptional employee relationships and supporting all departments.
Job Duties:
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Provide a world class experience for your customers, colleagues, and employees
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Adhere at all times to the One Price, One Person ® philosophy
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Execute all duties in a manner consistent with our values: high-character, engaged, team-player
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Relentlessly strive to improve an inviting and friendly environment to all guests
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Acknowledge and greet every guest
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Assign sales guest to the next available sales manager in rotation
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Maintain an accurate log of customer traffic in customer relation management software (CRM) and rotation log
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Offer every customer complimentary water, coffee
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Restock all refreshments throughout the day
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Maintain a clean showroom and front desk
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Answer and direct all incoming calls to appropriate departments & personnel
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Issue, receive, log-in/out ALL dealer plates for test drives & borrowed car agreements (BCA)
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Receive & Deliver all phone messages to appropriate personnel
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Direct returning customers to the appropriate personnel
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Complete Opportunities To Do Business “OTBD” sheet nightly
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Other duties as assigned
Requirements:
Skills and Knowledge:
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A positive attitude, high level of engagement, sense of urgency, process discipline and customer centricity.
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Excellent verbal and written communication skills, as well as interpersonal skills to effectively work with employees, colleagues, vendors, and factory personnel
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Exceptional organization and multi-tasking skills
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Able to answer high volume calls
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Working in a high volume and fast pace environment
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Imputing data into the computer
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Able to work well with a team