The Gym Manager’s responsibilities include managing daily administration and activities of the business including sales processes, staffing and team management, customer development, operations, member onboarding and experience, inventory management + purchasing, payment processing, customer acquisition, marketing projects, and interacting with customers, clients, and vendors to meet all brand objectives.
Responsibilities and Duties:
- Perform all retention duties according to staff playbook.
- Ensure retention automations are running (periodic check-ins, class milestones, birthdays, etc.).
- Manage membership issues sheet, identify and contact absent clients, check in on clients on injury holds, contact expiring clients in advance of expiration to reup.
- Review retention automations quarterly and update info if anything has changed. o Ensure goal-setting sessions occur and follow up by logging feedback in appropriate tracking docs/systems.
- Manage client outreach strategy and buy/send gift items within budget set by GM/CEO.
- Text, email or use social media to congratulate everyone on PR board.
- Generate Bright Spots posts in the private Facebook group for members.
- Promptly integrate new members according to procedures.
- Ensure new clients feel welcome and understand all services available to them.
- Manage automations for new members so the campaign is running less than 24 hours after membership is created.
- Review new-member automations quarterly and update info if anything has changed (sign-in procedures, workout tracking, pricing, new services, etc.).
- Three days after signup, call or text the new client to check in, answer questions, book 90-day goal-setting session and ensure client knows how to book classes, log workouts, join Facebook group, etc.
- Manage business social media and community events.
- Create and post content as directed by GM.
- Create, run and monitor ad campaigns as directed by GM.
- Funnel coach/GM content onto appropriate platforms according to social schedule. o Foster engagement through professional interaction according to social media guidelines.
- Ask for and record client testimonials whenever possible.
- Plan, promote and run social events according to calendar and budget set by GM. Manage website and all association platforms.
- Ensure workout posts are built and scheduled.
- Create and maintain landing pages for all programs.
- Perform quarterly review of all static pages and update old information.
- Respond to all comments.
- Post blogs and other media as directed by GM.
- Perform all front-desk tasks.
- Process retail purchases.
- Supply waivers for drop-ins and process payments.
- Greet all visitors promptly upon entry.
- Ensure front area is tidy and professional.
- Monitor all office supplies and restock when necessary.
- Handle all incoming inquiries, including phone and text, and reply using appropriate resources (see staff playbook).
- Manage general gym email accounts.
- Manage messages coming through Facebook and other social media accounts. o Monitor and respond to comments questions on gym social media pages.
- Manage all automated communications through database and selected apps.
- Perform lead nurturing in coordination with sales team and ensure all lead nurturing systems are running properly.
- Politely disengage from all repeated sales calls that have previously been declined by GM/CEO.
- Forward inquiries to GM and CEO when needed, including sales correspondence or co-branding proposals, government/tax correspondence, job inquiries, requests for donations.
- Handle all monthly administrative processes as laid out by the GM.
- Ensure all clients have current memberships and automated billing.
- Update expired credit cards. o Respond to all requests for membership additions/adjustments, process refunds and purchases as needed, and add additional services/memberships when requested.
- Generate metrics for review by GM/CEO (average revenue per member, length of engagement, long-term value, sales).
- Manage No Sweat Intro/free consultation scheduling and delivery.
- Book No Sweat Intros and ensure automated sequences are in place.
- Confirm all appointment bookings 24 hours in advance by client’s preferred method of communication.
- Handle any rescheduling smoothly to preserve engagement.
- Maintain schedule for staff and ensure double bookings and missed appointments do not occur.
- Ensure proper follow-up after successful appointments.
- Follow up with coach to ensure sales tracking sheet has been correctly filled out, and get all memberships/services in place and billed ASAP after booking.
- Manage sales tracking sheet.
- Ensure coach has uploaded goals to database after all appointments.
- Follow up with prospective clients 7, 14 and 30 days after unsuccessful appointments using appropriate templates and scripts.
- Perform WTF intros and maintain sales binder.
- Manage all staff scheduling and administrative tasks. Ensure schedule is created at least seven days in advance.
- Ensure adequate coverage of all classes.
- Adjust schedule as needed when switches or illnesses occur.
- Log requests for time off.
- Ensure time cards and invoices are filed on time. o Ensure payroll is filed and checks are prepared for signature by signing authority.
- Book staff meetings according to schedule and take minutes.
- Manage CEO/GM calendars.
- Notify CEO/GM of important upcoming tasks according to schedule (maintenance/renovations, tax filing, seasonal duties, etc.).
Knowledge, Skills and Abilities:
- The Gym Manager requires a highly motivated team-player with the ability to deliver a high level of interactive customer service, develop and maintain collaborative relationships, communicate effectively, as well as proactively solve problems.
- The ability to work flexible hours is required.
- Top-notch organization skills
- Strong proactive problem solving
- Strong written and communication skills
- Takes initiative effortlessly
- Strong analytical skills
- Ability to work in a fast-paced environment
- Strong boundaries and people skills
- Strong Google Docs / Office suite skills
- Strong attention to detail
- Interest in Fitness/Wellness/Brand
Preferred Skills:
- Business, service industry, fitness industry or communications focus
- Positive attitude
- Works well independently or as part of a team
Qualifications:
Required:
- A Bachelor’s degree and six (6) years of closely related work experience is required or a combination of completed education
- At least five (5) year of the experience must be in a supervisory capacity.
Preferred:
- A background in athletics, sports, sports management and/or business management with gym/fitness center experience is preferred.
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
People with a criminal record are encouraged to apply
Education:
Experience:
- Microsoft Office: 7 years (Required)
- Administrative experience: 7 years (Preferred)
Ability to Commute:
- Houston, TX 77055 (Required)
Ability to Relocate:
- Houston, TX 77055: Relocate before starting work (Required)
Work Location: In person