Description:
Maryland Heights, MO
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Register and assign rooms to guests.
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Issue room key and escort instructions to Guest Service Agent or directly to guest.
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Sort, and track incoming mail and messages.
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Transmit and receive messages using all communication avenues.
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Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
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Compute bill, collect payment, and make change for guests.
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Make, confirm, and cancel reservations via all communication avenues.
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Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
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Make reservation, transportation, or entertainment reservations for guest.
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Deposit guest valuables in hotel safe deposit box.
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Ability to accurately use various office software.
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Have a full working knowledge and expertise of each shift including night audit.
Requirements:
Skills to be successful in the role would include:
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Knowledge of OnQ operating system a plus!
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Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
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Ability to accurately report information.
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Ability to assist with various office tasks as needed.
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Attend required meetings.
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Adjusts to high-pressure conditions and is open to change.
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Assumes responsibility for personal growth and development.
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Relevant training and experience and additional education preferred.
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CPR and first aid training preferred but can be trained.