THC The Herbal Care is seeking a Dispensary Key Holder who will be responsible for ensuring each our customers receive outstanding service,
by providing a positive and friendly environment, assist members with their personal needs, maintaining solid product knowledge, with a high level of customer service.
Essential Duties and Responsibilities:
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Assist with management of controls and inventory of dispensary
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Assist with cash handling procedures
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Assist with management of team and engagement
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Assist with open and close procedures of dispensary
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Provide exceptional customer service following established standards
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Develop and maintain rapport with our patients, vendors, service providers, and staff
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Ensure members’ concerns and/or questions are solved and answered promptly and efficiently, and communicate member requests and/or problems to management when needed
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Recommend, select and help locate the proper medicine for the patient depending on their individual needs
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Communicate the effects of different types of cannabis to patients clearly and effectively
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Ensure strict controls to protect organization assets at the direction of management
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Set up and break down display cases daily. Assist in display maintenance and housekeeping
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Assist in processing and replenishing merchandise and monitoring floor stock, and participate in inventory counts
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Answer phone calls and forward to the appropriate staff member
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Frequently maintain dispensary’s cleanliness, i.e., dusting, glass cleaning, sweeping, and sanitization
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Maintain a positive work environment conducive to trust and respect
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Maintain the strictest confidentiality in compliance with HIPAA guidelines
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Perform other related work as required
Education and/or Work Experience Requirements:
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High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience
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Track record of top-performing behavior
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Retail, cash handling, and Point of Sales (POS) experience required
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Working knowledge of Microsoft Office
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Experience in the medical cannabis industry desirable but not required
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Must be 21 years old
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Subject to background check per state cannabis regulations
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Must be able to work weekends and some holidays
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Excellent oral and written communication skills
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Proficient computing skills
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Innate desire to achieve success and a work ethic to match
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Ability to critically think and problem solve without direction
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High level of integrity
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Full-time availability is required
Physical Requirements:
Work may require prolonged sitting/standing, some bending, stooping, and stretching.
cash register, credit card machine, photocopier, telephone, calculator, and other office equipment. .
It requires lifting to 50 pounds occasionally.
*Available weekends a must*