Location: Bensenville, IL (On-Site)
Compensation: Starting at $52K-60K Annually
Schedule: Sunday to Thursday 5:30 PM - 3:30 AM
Status: Full-time (Exempt)
$300 Sign-On Bonus After the Completion of the 90-Day Probationary Period
The primary objective of The Overnight Shipping Supervisor is to provide leadership and guidance to all Shipping Leads, Coordinators, and Associates. They will ensure every order gets shipped on time and without errors.
The Overnight Shipping Supervisor will monitor and oversee outgoing shipping activities to verify if the employees are performing their job duties and are processing orders within the time frame promised to the customer. Understanding of E-commerce/Web base online and processing the orders is crucial. Must be Bilingual, no exceptions.
Essential Functions
- Generates KPI’s and disseminates hourly, daily end of day, weekly, or monthly production reports.
- Motivates Shipping Leads/Coordinators/Associates and encourages teamwork, pride, and accountability to ensure productivity targets are met with a high level of accuracy.
- The Overnight Shipping Supervisor reads all shipping notices, emails, orders, invoices, and other documents to manage priorities and ensure that the correct shipping methods are used. They also make sure shipping records are accurately stored in the database.
- The Overnight Shipping Supervisor oversees and supervises warehouse shipping employees and in-house drivers to make sure all items are prepared, shipped on time while complying with company policy. They act as a liaison between Associates and Management and report on shipping activities and issues.
- Overnight Shipping Supervisor is responsible for monitoring the day-to-day operations to ensure orders are fulfilled correctly in a timely manner, directs, and constantly monitors the flow/progress of packages from preparation to shipment.
- Works in line with the Warehouse Manager to Maintain appropriate staffing level and daily Shipping team’s schedule to ensure appropriate shift coverage.
- Ensure productivity targets are achieved and that all processes and activities run smoothly and promptly. Revisits the metrics on a quarterly basis to ensure the processing time is always met.
- Providing guidance and on-going training to all Shipping Associates and Coordinators; identifies and discusses mistakes with associates to provide opportunity for associates’ continuous improvement.
- Resolving any Shipping fulfillment issues or customer complaints. Holds daily meetings with associates prior to shift start.
- Safety and cleanliness are an essential part of a shipping operation, and it’s the shipping supervisor’s responsibility to be aware of and enforce safety regulations.
- Consult with various departments in the warehouse and compile weekly supply orders.
- Organizes training for Associates, Admins and Leads and ensures the team is up to date with all the procedures set forth in the department.
- Consults with the Warehouse Manager to suggest better ways to improve production and employee issues daily.
- Responsible for always providing coverage for their shift.
- Helps the Manager with the 90 day and annual reviews.
- Works with other departments to expedite orders as per the request submitted.
- Works with Admins every day to expedite order fulfillment.
- Responsible for knowing all the processes and procedures of the shipping department.
- Resolves issues with orders by working with Upper Management, Customer Service and other departments.
- Other duties as assigned.
Competencies
- Multi-tasking and results driven.
- Leadership skills; critical analysis and good judgment skills.
- Attention to detail and problem-solving skills.
- Excellent communication and follow-up skills.
- Must have a great sense of urgency.
- Ability to learn from and teach others.
- Bi-lingual (English/Spanish)
Supervisory Responsibility
This person will have supervisory responsibilities for all Shipping Leads, Coordinators and Associates. He or she is also responsible for the performance management of the employees within the department.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing ladders. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position, 40 hours per week. Days and hours to be specified.
Required Education and Experience
A minimum of HS Diploma or GED and one year of factory- or warehouse-related experience in Shipping. Ability to read and write English, follow verbal instructions, and use simple math. Intermediate computer skills and Microsoft Office experience are required. Must be able to use warehouse equipment such ladders, cutting tools, pallet jack, etc.
Work Authorization
Must have legal authorization to work in the United States.
What We Offer
- Annual Performance Review-Up to 3% at 90-day Review. Up to 8% at yearly review
- Annual Perfect Attendance gift card Ceremony
- Casual Work Environment
- Employee Assistance Program
- Employee Birthday Celebration with Gift Card Distribution
- Employee of the Month Celebration
- Generous Paid Time off Program
- Insurance Coverage which includes Medical, Dental, Vision and Life Insurance
- Monthly Company Activities and Celebrations
- Monthly Manager Lunches
- Paid Holidays
- Potential for Advancement
- Spotlight Employee Recognition
- 401(k) with Employer Match
Midwest Goods Inc. was founded in 2014 and is a wholesale distributor of vape and electronic cigarette products. We rely on meeting our ethical principles and maintaining our business integrity, as well as our approach to our business which we call Service Spirit, Team Spirit, and Spirit of Progress. In the spirit of service, we expect all of our employees to demonstrate professionalism, enthusiasm, integrity, and a welcoming attitude to our customers, vendors, and each other. Every day our employees combine their individual skills and contributions to achieve collective success. Our team spirit is based on a sense of shared purpose, communication, and mutual respect. Our business is to serve others and to continuously improve the services and products we provide. In the spirit of progress, we support and encourage all of our employees to shape their own future and to grow with the Company. We also encourage each employee to take the initiative and look for new, different, and innovative ways to better serve our customers and vendors. Midwest Distribution is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regards to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under Federal, State, or local law. Midwest Distribution is committed to creating a workplace that inspires and enables our employees to be the best they can be so that we can grow as a company, team, and family. We believe diversity, equality, and inclusion is vital to driving our culture, sparking innovation, and achieving long-term success. For all of life's occasions and everyday moments, visit Midwest Events
Monday - Friday 5:30 PM - 3:30 AM
Job Type: Full-time
Pay: $52,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Warehouse: 3 years (Required)
- Warehouse Supervisor: 3 years (Required)
Language:
- English and Spanish Fluently (Required)
Ability to Commute:
- Bensenville, IL 60106 (Preferred)
Ability to Relocate:
- Bensenville, IL 60106: Relocate before starting work (Required)
Work Location: In person