Meridian Endodontics, Periodontics, & Implant Dentistry-
Brookfield, Oconomowoc, Shorewood
Job Description: Patient Intake Coordinator
Position Overview: We are seeking a dedicated and compassionate Patient Intake Coordinator to join our dynamic specialty dental practice. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a seamless intake process. Your friendly demeanor and attention to detail will contribute to creating a positive experience for every patient who walks through our doors.
The biggest challenge of this position is juggling multiple patients and navigating different circumstances and personalities. Consistency is key in this role and the ability to be open and coachable is essential.
Key Responsibilities:
Greeting and Reception:
- Warmly welcome patients as they arrive at the practice.
- Always maintain a professional and courteous demeanor.
Patient Registration and Scheduling:
- Efficiently collect patient information and accurately input it into our electronic health records system.
- Schedule appointments according to patient preferences and practitioner availability.
- Coordinate with other staff members to ensure smooth scheduling and minimize wait times.
- Help manage online scheduling.
Insurance Verification:
- Verify patient insurance coverage and communicate any financial responsibilities to the patient.
- Assist patients in understanding their insurance benefits and coverage.
Customer Service Excellence:
- Address patient inquiries and concerns promptly and professionally.
- Provide clear and accurate information regarding services, procedures, and appointment details.
- Ensure all patient interactions reflect our commitment to extraordinary customer service.
Administrative Support:
- Maintain organized patient records and files.
- Collaborate with dental staff to optimize patient flow and overall office efficiency.
- Answer and direct incoming calls and emails
Qualifications:
- Proven experience in a customer service role, preferably in a healthcare or dental setting.
- Excellent interpersonal and communication skills.
- Strong attention to detail and accuracy in data entry.
- Ability to multitask and prioritize in a fast-paced environment.
Attributes:
- Empathetic and patient-centered approach to customer service.
- Professionalism and ability to maintain confidentiality.
- Team player with a positive attitude and willingness to assist others.
- Adaptability and willingness to learn new skills and procedures.
Benefits:
- Competitive compensation and benefit package.
- Opportunities for professional development and growth within our practice.
Join Our Team: If you are passionate about delivering exceptional patient care and thrive in a collaborative environment, we invite you to apply for our Patient Intake Coordinator position. Help us continue to uphold our commitment to extraordinary customer service and patient satisfaction in dental care.
Job Type: Full-time
Pay: From $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Dental office
- Private practice
Medical specialties:
Schedule:
- Monday to Friday
- No weekends
Experience:
- Customer service: 2 years (Required)
- Computer skills: 2 years (Required)
Work Location: In person