Overview:
Under the direction of the Director of Property and Facility Operations, the Front Desk /Security staff will be responsible to answer the switchboard, greet the public and program participants and will be responsible for maintaining a safe and welcoming environment.
Duties/Responsibilities:
- Greet and direct all who enter the building.
- Answer incoming phone calls and follow procedures for directing calls to the appropriate staff member.
- Connect persons to the appropriate staff member for assistance using established protocol.
- Follow procedures related to incoming guests (for example, signing in for programs, following procedures for directing guests to the appropriate staff member, etc.)
- Monitor all security cameras as well as all visitors, residents and guests who enter and exit the building. Follow protocol for use of electronic (door buzzer) access.
- Be aware of all movement in and out of the building. Monitor behaviors and possessions going up to apartments and into the Hospitality Center.
- Enact safety plan or Emergency Plan when appropriate.
- Complete Hourly Rounds to confirm the building is secure and there are not issues or concerns.
- Follow On-Call protocol (all after-hours emergency or notification protocol.
- Follow procedures for the Apartment Program related to curfew, visitors, etc.
- Keep records as required for the Communication Log Book with appropriate information written clearly and in detail.
- Facilitate communication between staff, visitors, and guests, using the phone, paging system, etc. when necessary.
- Contact Business Office for all business-related activities, for example, special deliveries.
- Other duties as assigned.
Qualifications:
- High School Diploma or equivalent.
- Two to five years’ experience in security and/or customer service.
- Strong communications skills.
- Computer literacy
- Knowledge of agencies, programs, and services in the community.
- Ability to recognize and respond in an emergency.
- Experience working with diverse and challenging consumers
- Ability to interact effectively with the public, volunteers, staff, and program participants.
- Ability to work both independently and as a team member
- Ability to read, understand and follow special instructions or requests from supervisor or others in authority.
Essential Functions:
- Ability to work assigned shift on a regular basis.
- Ability to work hours above normally scheduled work hours in an emergency to cover front desk duties.
- Ability to operate the agency phone system in a clear and professional manner
- Ability to take direction
- Ability to take initiative and work independently.
- Ability to effectively handle conflict and/or confrontation in order to reach a resolution satisfactory to all parties.
- Ability to effectively communicate (both orally and in written form) with peers and superiors.
- Ability to represent the agency in a positive, professional and patient manner to all parties with which she/he comes into contact.
Job Type: Part-time
2 days a week, Saturday and Sunday, 10 p.m. - 8 a.m.
Pay: $15.50 per hour
Job Type: Part-time
Pay: $15.50 per hour
Expected hours: 20 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Schenectady, NY 12307 (Required)
Ability to Relocate:
- Schenectady, NY 12307: Relocate before starting work (Required)
Work Location: In person