Part- time weekend night Auditor (Must Have Hotel, and Opera Experience).
We are seeking a friendly and professional weekend night auditor to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Duties
Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club members and also returning guests. In addition, you are expected to:
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Initiate and complete the End of Day process.
- Complete the Night Audit checklist for computer procedures daily.
- Balance the day’s work.
- Maintain cashiering responsibilities as per Front Office procedures.
- Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
- Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
- Follow safety and emergency procedures.
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
Skills
To be successful in this role, you should possess the following skills:
- Strong knowledge of hotel management systems and phone systems
- Excellent hospitality management skills with a focus on guest services
- Exceptional phone etiquette and communication skills
- Ability to build positive guest relations and provide personalized service
- Multilingual or bilingual proficiency is a plus
- Strong problem-solving abilities and the ability to handle difficult situations with tact and diplomacy
- Attention to detail and ability to multitask in a fast-paced environment
If you are looking for an exciting opportunity in the hospitality industry, we invite you to apply for the position of Weekend night auditor . Join our team and contribute to creating memorable experiences for our valued guests.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 16 – 30 per week
Benefits:
- Employee assistance program
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
- Weekends only
Work setting:
Ability to Relocate:
- Englewood, CO 80112: Relocate before starting work (Required)
Work Location: In person