We are looking for a Night Auditor to WOW our guests by making them feel welcome and at home at our hotel. What is the role of a Night Auditor? A Night Auditor's responsibilities include greeting guests as they arrive, anticipating their needs, coordinating their check-ins, and informing them about the hotel’s amenities. You are the face of the hotel and you will ensure we provide memorable hospitality experiences for our guests. Our ideal candidates have a positive attitude, a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.
This position has the potential to be full-time if willing to work the 2nd shift as well.
Responsibilities
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests
- Actively listen to and resolve complaints
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences, and programs offered
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients
In addition…
Occasionally patrol grounds of the hotel
Maintain billing accuracy of in-house guests and incoming guests
Compile nightly Manager Reports
Prepare corporate receipts and mail
Assist in various projects when needed
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 24 – 32 per week
Benefits:
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person