Job Overview:
We are seeking a Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Manage reservations and room assignments
- Process payments and maintain guest accounts
- Resolve guest complaints promptly and efficiently
- Maintain a tidy and organized front desk area
Skills:
- Excellent communication and interpersonal skills
- Strong multitasking abilities
- Exceptional guest relations skills
- Understanding of hospitality management principles
- Familiarity with phone etiquette and phone systems
Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where customer service is paramount. If you are passionate about hospitality, guest services, and creating memorable experiences for visitors, we welcome your application.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work setting:
Application Question(s):
- Which shift are you available to work? 1st (7AM-3PM), 2nd (3PM-11PM), or 3rd (11PM-7AM)
Ability to Commute:
- Decatur, IL 62522 (Required)
Work Location: In person