We are looking for people who love people!!
**AM and PM Hours Available.
*** Hotel discounts
*** Great and flexible work environment.
Join our team at Courtyard by Marriott Glenn Allen where we prioritize individuals who excel in guest relations and are passionate about delivering exceptional hospitality services.
Job Summary:
You will be responsible for managing all aspects of the front desk, including guest check-ins and check-outs, reservations, and providing excellent customer service. You will play a key role in maintaining a positive guest experience and upholding high standards of service.
Duties:
- Ensure smooth operations during all shifts.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Manage reservations, cancellations, and room assignments efficiently.
- Verify financial transactions and resolve discrepancies.
- Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively.
Qualifications:
- Previous experience in hotel or hospitality is highly desirable.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with front desk procedures, phone etiquette, and hospitality management practices.
Skills:
- Excellent interpersonal skills with a customer-centric approach.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Strong organizational skills with the flexibility to work independently or as part of a team.
- Knowledge of hospitality industry standards and best practices.
Working Conditions:
- Physical ability to stand for extended periods and lift/move items as needed.
- Willingness to work flexible hours based on operational requirements.
If you are dedicated to providing exceptional service, have a keen eye for detail, and thrive in a dynamic hospitality environment, we invite you to apply! Join us in creating memorable experiences for our guests while enjoying growth opportunities within the industry.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Rotating weekends
Work setting:
Ability to Commute:
- Glen Allen, VA (Required)
Work Location: In person